Pexuniverse.comReviews of pexuniverse.com

Absolutely the worst customer service I have ever received! The package was not sealed well and parts fell out of the box. The delivery driver saved the parts and brought them to me in a pile. I received an incorrect item, a pressure gauge test kit. When trying to use the pressure gauge I found out that it would not hold any pressure because it had dozens of pin holes in the seal! Not even 5 psi! When I contacted customer service and explain the issue, they were extremely rude, condescending, unhelpful and at times insulting. They refused to acknowledge they sent me the wrong part, even after sending them a picture. The gauge was not even made by the same manufacturer. The customer support knew absolutely nothing about the parts they were selling. When I asked to speak to someone else, they refused. They could not have been less helpful and would not assist in returning the item. The bad pressure test gauge I received leaks where the threaded nipple attaches to the bushing and the housing before the gauge itself. The item I ordered is a single piece bushing. It also does not have the Bar readout like the picture on their website.

Orders shipped late, had missing parts and the refund/replacement process was a nightmare. I ordered almost $150 of plumbing items. A couple dozen ($50) were missing from the package. Customer service does not respond to email so I had to call. They blamed FedEx and told me I could not receive a refund until the claim they filed with FedEx was processed, which could take several days to weeks. I asked them to reship the items. They said they'd process that right away and it would ship soon. Several days passed and no shipment. I had to call repeatedly to check in on when the items would ship and kept getting changing estimates. The customer service is in the same facility as the warehouse so shipments shouldn't take days and customers shouldn't have to repeatedly call to check in on them. Not to mention my original shipment arrived a couple days after the estimate, so take their "speedy delivery" estimates with a grain of salt. I shouldn't be surprised, if you do the research and read reviews for this company on all sites, they all say the same thing: Shipments will arrive with missing or broken parts and the refund process is a nightmare, mostly due to poorly thought-out policy.

Trust the reviews. I ordered a pump that was around ~500 dollars and they called and asked me to verify order by giving them CC number. I didnt have the card at the time so i told them ill call later to give them the info. And the lady called me this is fraud and not to order from them again and hung up on me.

PexUnivese mis-picked my box and did not send my complete order. They're willing to ship the replacements, but only by ground. I tried to cancel the order and get a return label, as their offer was too slow for my project - I budgeted for one shipment time, not two - and they were unwilling to do so. At this point I feel cheated.

On a $1,000 order, I received a defective Ox Box. They will not send a replacement until I ship the defective part back at my own expense. Their customer service is really bad. unfortunate but the other reviews are true. The reason I had to pay to ship was that I did not notify them within 14 days. So if you receive a large order be sure to inventory each part before sending it to the job sire. Better yet do business with a reliable company. Of course, that is their company policy so they are in the right. Right but not good customer service.

Should have read and trusted these reviews. Shady AF. Not sure how they are still in business. Refused to process my order until I gave them my full CC number by phone and sent a copy of my ID. What could go wrong with that?! Haha. Nice try.

They charged my cc then emailed me saying they cant ship the pex manifold i ordered unless they can three way call my bank....i just told them to cancle my order!!

I asked before purchase if the fittings on manifold can be switched to expansion style for pex a. They told me that they are already correct for that. I wanted to be real clear so emailed back and confirmed that the fittings will indeed work for expansion method on Pex A. They confirmed. I ordered 2 units. They did not work. I emailed them back and they pretty much said too bad. Lousy people to do business with. I won't be making that mistake again.