Petsmont puts your pets first with all natural, USDA organic, and wildly sourced ingredients. We believe trust is earned through transparency, and work hard to raise awareness for honest, quality products.
petsmont.com (petsmont.com) has 234 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
petsmont.com
Category
Pet Stores
Location
Fort Lauderdale, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
after a few days of giving it caused my dog diarrhea
update: they were quick to respond nd issued a fll refund. at least their customer service is good!?
review: after a few days of giving it caused my dog to have major diarrhea. she was drinking a lot of water because she was so dehydrated and couldn't stop pooping i had to get her diapers! even though i stoped giving it for a few days her poop still isn't fully solid. i guess i got a bad batch but i wouldnt recommend this to other pet parents on the off chance that you get a bad batch too. i wont be repurchasing and hope i get a refund i got 3 tins!!
Response from petsmont.comJan 16, 2026
Hello Faith,
I was able to locate your order and process a full refund. I am really sorry to hear about your experience.
Our product goes through rigorous third party testing for every batch we make. That being said, every dog is different.
Petsmont Team
TS
Tennille S.
Please do not trust this product!
I started this supplement for my healthy happy husky thinking this would be good for him, but sadly I was not prepared for what actually happened. On Sunday 11/30 I sprinkled in his food, on Monday I did the same and by Monday night he started vomiting uncontrollably - on Tuesday he had gotten worse, couldn't stand or walk so I had an in home vet come administer fluids and anti-nausea meds - he didn't get any better and appeared to be in pain, wouldn't eat and couldn't keep down water so I was giving him ice chips. I had to carry him in the car and get him to the ER where in spite of their best efforts and $5,000 later, we had to make the awful decision to put him down on Wednesday night. He was healthy happy jumping in my SUV for car rides, having 2 walks per day prior to taking this supplement. I then did a deep dive and found one star reviews on amazon with other pet owners having this same experience. Please do not trust this product, if I had to guess, some batches are safe while others are contaminated since their reviews are all over the place. The company had no empathy at all, they defended the product and stated no one has been able to prove causation. Even during the incident with my dog I contacted the company twice to tell them what was going on and they downplayed it - they never told me about other reports of dogs becoming deathly ill on this product and to get my dog to the vet immediately - they kept saying the product has been tested for safety, clearly it's not safe and there isn't good quality control. We are beyond devastated and shocked and traumatized by this horrible tragedy.
Response from petsmont.comDec 7, 2025
Hi Tennille,
I am truly sorry for your loss. Losing a dog so suddenly is heartbreaking, and I am very sorry that you and your family went through this.
I also want to clarify a few important points for you and for anyone reading. Buddy Guard is made in the USA, is 100% USDA Certified Organic, and every batch is tested by an independent third-party lab for contaminants and safety before it is released. If you are able to provide the lot number from the bottom of the jar, we would be happy to share the lab report for that specific batch so you can see exactly how it was tested.
Whenever someone reports a possible adverse reaction, our team treats it very seriously. We send a detailed form to collect information about the pet, their health history, and what happened, so we can document the case and review it carefully. To date, across all the pets using Buddy Guard, our internal reviews and third-party testing have not shown evidence that Buddy Guard is contaminated or that it causes the type of rapid decline you described. While the timing is understandably alarming, timing alone does not prove that the supplement was the cause.
I am sorry if our communication during your dog’s crisis felt defensive or not empathetic enough. That is not what we want, especially in such a painful moment. If you are open to it, we would still like to review the lot number and the information from your case in detail and share our findings with you.
Petsmont
MA
Max
Scam
Scam. Have used since April… it is now end of October. No change in our yellow lab or our gsp. Save your money.
Response from petsmont.comOct 27, 2025
Hello Max,
I am sorry to hear that Buddy Guard didn't meet your expectations.
We have a no-questions-asked refund policy and if you can reply to our information request, we will be happy to look into that for you!
Petsmont team
SC
Sandra C.
Caused Diarrhea
Unfortunately I was only able to give my Baci this product for a few days because she was getting diarrhea. I waited a week and gave it to her again and the diarrhea started again so I will no longer be able to use this product.
Response from petsmont.comApr 18, 2025
Hello Sandra,
I am sorry to hear that! Our 90-day guarantee fully stands behind issues like this one and we would like to issue a full refund. Could you reply to the information request so that we can find your order?
EDIT: thank you for replying to us and providing your order information. We refunded your order. Look for the refund on your statement in 3-5 business days.
Thank you,
Petsmont
CA
Carla
Doesn't work - after 3 months
My 20lb cockapoo has been using Buddy Guard for 3 months, 1 big scoop in every morning feeding. She doesn't like the taste of it so I mix it with a small amount of water on her food so she completely eats all the powder. I have seen no change in her small or large lumps since starting this product.
Response from petsmont.comApr 16, 2025
Hello,
I am sorry to hear that Buddy Guard did not meet your expectations. We have a satisfaction guarantee that entitles you to a full refund.
I requested more information through TrustPilot so you can provide your order number(s) so I can process the refund(s).
Sincerely,
Petsmont
ST
Shelli T.
This Stuff Grows Lypomas
I have a Chinese Crested hairless, and the lipomas have not gone away, and in fact have gotten bigger and some have been added including one that has grown accross the top of her chest into a large, squishy rock-like bump. I have been giving this product for 4-5 months now. This is ridiculous and I have cancelled my subscription.
Response from petsmont.comApr 14, 2025
Hello,
I am sorry to hear that Buddy Guard did not meet your expectations. We have a satisfaction guarantee that entitles you to a full refund.
I requested more information through TrustPilot so you can provide your order number(s) so I can process the refund(s).
Sincerely,
Petsmont
TO
Tom
Yes I have it’s a scam they lie and…
Yes I have it’s a scam they lie and they find ways to trick and deceive you !
Read very carefully you will be lucky to get a full refund like they try and make you believe!
Run from this company!
Response from petsmont.comApr 3, 2025
Hello Tom,
I cannot see your full name so I requested your order information in order to assist you, and refund you. If you could reply to the request then we can process a full refund.
We have a very wide and understanding refund policy that we like to call “no questions asked.”
Petsmont
SU
Suzanne
Didn't do anything
Dog seemed to enjoy the flavor of this powder. His original lymphodema grew and hardened while taking 1 teaspoon with each feeding and he also started to get an additional lymphodema. Did not see any benefit from this supplement.
Response from petsmont.comApr 16, 2025
Hello,
I am sorry to hear that Buddy Guard did not meet your expectations. We have a satisfaction guarantee that entitles you to a full refund.
I requested more information through TrustPilot so you can provide your order number(s) so I can process the refund(s).
Sincerely,
Petsmont
