PetsfitReviews of petsfit.com

Response from PetsfitJul 30, 2026

Dear Yuri, Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. However, we would like to clarify the timeline of your order for full transparency: June 27 – You placed your order. June 29 – We sent you an email informing you that the item was temporarily out of stock due to high demand, with restock expected in early August. We offered you two clear options: wait for restock, or cancel for a full refund. We also stated that if we did not receive a reply within 3 days, we would assume you preferred to wait. July 11 – You contacted us requesting a refund. July 13 – We processed your full refund. We regret that our email may have been missed or filtered into your spam folder, but we want to assure you and everyone reading this that we did reach out proactively and responded promptly when you contacted us. Your refund has been completed. We sincerely apologize for the inconvenience caused by the stock shortage, and we are actively improving our inventory communication to prevent similar situations in the future. Petsfit Support Team

Response from PetsfitJul 30, 2026

Thank you for your patience. After we received your first message on June 6, we responded immediately via email. It appears our reply may have been mistakenly filtered into your spam folder, for which we sincerely apologize. Regarding your refund: Since the original payment method can no longer accept a return, we have issued a full store credit to your Petsfit account for the exact amount of your order. This credit is now available and has no expiration date. If you prefer a different way to receive this refund, please contact us directly at [email protected] — we are happy to work out an alternative that you're comfortable with. We respect your privacy and will not ask for any personal payment information through any channel. We sincerely apologize for the frustration this situation has caused.

Response from PetsfitJul 30, 2026

Hello, Thank you so much for taking the time to share your detailed feedback and for being understanding in the end. We truly appreciate that. We are very sorry to hear that you received a backpack with a damaged part. That is absolutely not the quality we stand for, and we apologize for the disappointment it caused. We also want to deeply apologize for the delay in our response. After we looked into this, we realized that we could not find any previous customer service record from you in our system. This leads us to believe that your initial message may have been sent to a different channel, such as Amazon's internal messaging system, which unfortunately is not integrated with our direct support email. Please know that if we had seen your message, we would have responded immediately. We are glad we could eventually arrange a refund for you. Regarding the $8 difference you mentioned: this was likely a currency conversion adjustment between your bank and our payment processor, rather than an intentional deduction. We regret any confusion this may have caused. Your feedback is invaluable in helping us improve. Thank you again for giving us the chance to make things right.