Petrolbricks.Reviews of petrolbricks.com

Better quality than lego. I’ll order new models for my collection

Don’t order here!!!! Firstly the shipping took forever. It actually was a valentine’s gift. Ordered it in advance so I would have my gift on time. Contacted them to ask where my shipment is, never got a response. 3 weeks later I finally got my order. It’s also really underwhelming. They don’t care about protective packaging or giving you an experience at all. You receive a few plastic bags with lego and a paper with only a qr-code to the instructions. Really dissapointed to say the least. I wouldn’t order here if you would like to gift someone you love.

Terrible company with zero customer service skills. I ordered on the 5th February according to their shipping it would arrive in plenty of time for Valentine’s Day. Almost 3 weeks later I still haven’t received anything when I email all I get in response is generic copy and paste. When I tried to cancel my order I was advised it had already been given to the courier but the tracking has not updated with Evri. So either Evri don’t know how to work their tracking systems or PetrolBricks are lying through their teeth about having sent the item to the delivery company and I think I know which scenario I believe to be true. Will never order from them again and advise others to also avoid the headache. Terrible company with abysmal customer service.

Missing parts, contacted the company and they do not reply or send missing parts. Waste of money and a scam.

I placed my order on January 27th after double checking the shipping times and their “possible delay of 3-5 days” message on their website. The item hasn’t even been shipped yet three weeks later. I contacted them and got a generic copy and paste response with no real update as to when my order would be sent to the shipping company. Will never order again, sticking with Lego from now on.

Ordered from Petrol Bricks on 27th January - 1 item. The item still hasn’t arrived. I’ve emailed customer service team they did not and would not provide me with any update or acknowledgment for the delay. I have been given a tracking number that doesn’t work. There is no detail of courier they are using for the delivery. Shocking really, the website clearly provides shipping/delivery as 5-7 working days. Evidently this is not the case. I purchased the item well before I needed it as it is a gift, but looks as though I’m going to have to make another plan as there is no sight, whisper or indication when the item will show up, if it ever does. Very frustrating as I thought this would have been an excellent gift as the concept is really cool. Sadly though the company and customer service is a real let down.

My order arrived relatively quickly but I'm pretty disappointed with it. The blocks are just in bags, no box, and there's no instruction manual in the package, only a QR code to a pdf. I bought this as a gift for someone and quite frankly I'm embarrassed to give it to them because of the way it's presented.

Very slow delivery, took 18 days from date of dispatch. Very poor customer service, contacted them numerous occasions for updates whilst waiting for my order, all I got was poor excuses each time like "only having a few workers", no apology or customer service skills whatsoever. I had really high hopes for this order, since it was purchased for my sons 16th birthday in memory of his grandad that recently passed, and used to own and collect Land Rovers. When our order finally arrived 18 days after being supposedly dispatched, it arrived with very poor instructions and parts missing! Having read other reviews, I'm not the only one who has has experienced this problem I didn't bother contacting them again to complain since their customer service is so useless, they really did exasperate me with their rudeness. Luckily my son is very good at building Lego anyway so he still managed to build it-albeit a different model to what it was supposed to be since parts were missing. I'm very disappointed with my overall experience with Petrolbricks, as I do love the concept but overall very poor value for money. Sadly I won't be buying from them again, very disappointing as we were looking forward to building a collection of models. Will be taking our business elsewhere.