Petro Home ServicesReviews of petro.com

Just pull up our account and telephone records with you and we still have no resolution to Petro’s service negligence. You have exhibited pitiful customer service. Happy to talk again but frankly cutting to the bone, your Chairman/President/CEO and or Board Chair should call me to hear out my most legitimate joshes with the way you have to date handled our issues costing us $2500+, which you should pick up! This is why I have not paid an outstanding winter’26 fuel bill. This is not complicated, but Petro has made it such. Simply my position, sorry as I don’t know how much time I have spent with Petro making my appeal. What a Petro Customer Service data point and MBA case study? Amen! Arthur C. George

Recently had a furnace tune up, tech recommended a chimney sweep, petro recommended clean sweep, tech came out said chimney needed a new chimney liner, was quoted a price of 6200.00 for new liner and brick work repair, requested a payment plan from petro and was denied, full payment needed prior to completion of project, have been a customer of petro/ a p Woodson for more years than I can remember, no consideration for a long time customer,really left a bad taste in my mouth

I quit using petro when the technician left my gate open, my dog got out & was severely injured.

Disappointed with the service the last few times. Disappointed with the billing. That's why we left.

Horrible experience in which there is no escape and no compromise. Paying my monthly level bill and cannot get a single oil delivery in 7 months, even as winter weather strikes. Stay away if you can.

Oil Burner Service: My oil burner service was canceled two times. Once because of to many serves calls. October 20 was the second time I was told Because of a training event. I was then given a new appointment for November 16. I advise your representative that this was the second cancellation and i have been a customer for over thirty years and couldn’t I get a quicker appointment? She said that’s the only appointment available.

Awful - 3 weeks later problem not corrected and no return call!!!!!!

Recommend you go with another oil company. We’ve experienced endless issues with delivery and billing for years. We continuously call and have to reiterate the problems we are experiencing to the customer service reps. There are always empty promises given of “taking a look at our account for a formal review” and “having a manager call me back”… We have gotten so fed up that we have even called to cancel our account with them because we are switching and again, no help. The rep told me it would be escalated and someone would call me back… still no call. Do yourself a favor and save the headaches and expensive billing mistakes and lack of communication nightmares and go with a SMALL BUSINESS who actually cares about their customers and helping to resolve any issues that arise.