Petro Home ServicesReviews of petro.com

Driver did not leave a fill receipt.

The outflow to the media that was changed for over $200 was loose and leaking out. I took care of it.

Did not know that you were going to be here for the delivery, wish I was informed of it.A card left in the mailbox or door would be great to know that you have received a delivery.

⭐⭐⭐ **3 out of 5 Stars** I would give PetroHome Service three stars based on my experience. Last year, I needed a leak repair that was covered under my service protection plan. Unfortunately, the response time and the process of getting the issue resolved were slower than expected. What disappointed me the most was that the technicians assigned to the repair reported on more than one occasion that nobody was home. However, this was not true. I had been notified of their scheduled visits and made sure to be home waiting for them, but they never showed up. Although technicians eventually came to address the issue, the leak was never fully repaired and continues to this day. Unfortunately, no one ever returned to follow up or ensure that the problem had been properly resolved. This situation caused unnecessary delays, frustration, and inconvenience, especially considering that I have a service protection plan specifically to cover these types of repairs. On the positive side, the rest of the service was quite good. However, I believe PetroHome needs to improve its response times, communication, follow-up procedures, and accountability to ensure that covered repairs are completed properly. Overall, my experience has been mixed, which is why I believe a three-star rating is fair.