Gary K.
Let me start by saying
Let me start by saying, Elaine and Martin are two incredible people who have built an incredible team! They, and their team, are the wonderful part. The unique part is how long we knew each other before my cat Charlie began his journey. Prior to retiring from Montana to Nanning, China, I needed to sell the house and most all of our worldly possessions. It all needed to condense it all to 5 suitcases, two carry-ons, and two back packs, and Charlie. I assumed this process would take a few months, so Elaine was first contacted in July of 2023 a week before the house went on the market. The moment the property went on the market, the housing market went south, and the interest rates went north. So, the house didn't close until March of 2024, and Charlie didn't make his journey until the 3rd week of May 2024. 3 months turned into 10 months. Those 10 months were very stressful for me! There was too much time for me to think. However, it gave us more time to create a plan that was best for Charlie and for me! It also gave Charlie more time to get used to his kennel (follow the proper kennel set up protocol!!). During that span of time, I spoke to Elaine and Martin countless times. I'm honored to say we became good friends! Trained stress professionals could not have helped me keep my stress level in check while I dealt with all the other issues involved with moving halfway around the world. Finding a home for my horses was heart breaking to say the least, Charlie was honestly my biggest priority in this relocation! There was no way he was staying behind! Once my travel arrangements were made, Elaine and Martin went to work on Charlie's travel arrangements. They made sure all the medical requirements were complete, and all the documents were in order. Charlie's trip would take three days from Montana to Nanning, China. He was to overnight in the care of relocation Agents in Los Angeles and Shanghai. The LA agent took care of Customs leaving the USA and the Shanghai agent handled getting Charlie through China Customs. Both of the Agents are tops in their field and were able to overcome some documentative issues without a hitch. Be patient, it takes a while getting through Customs! These people know what they are doing, and they thoroughly love helping our sweet pets. I will add, I've become good friends with Leon, the China Agent, we chat often. He went far beyond the call of duty making sure Charlie was comfortable! In a nutshell, Elaine and Martin are the tops! I love them both dearly. They will do amazing things caring for both you, your family, and your pets! They have put together a high-level team. They also work thoroughly with your veterinarian staff. They will hold your hands along the way. It's been almost for months since Charlie and I arrived, and they still check up on us. They will never make you feel like you're a bother, so ask questions and expect quick and thorough responses. In closing (yay!) Charlie arrived just fine in China! A little disoriented in his new accommodations, but he had no idea he was in China. We brought him to his new vet after I arrived. He had a little problem with climate change, hot and humid, but the vet said he was doing great. 6 weeks ago, we adopted a 4-month-old stray kitten. They just love each other! Elaine and Martin, God Bless you for your incredible care and commitment. With Love and Best Wishes, Charlie, Baby Bliss, Ling, and Gary Kidder, Nanning, China




