Cristina G.
ABSOLUTELY PROFESSIONAL EFFICIENCY! (with caps)
ABSOLUTELY PROFESSIONAL EFFICIENCY! Yes, with capital letters. We had dire need to fly our 15 year old Maine Coon from USA to Colombia. And also a short deadline. Our experience with PRI began finding their contact through their Facebook page; we had sent requests to around 5 airlines; none of them were helpful nor efficient in response. The day we reached out to PRI, Elaine responded in minutes (compared with other companies that took over 48 hrs. or didn't even respond to us). Besides fast response, her quote arrived promptly and was highly competitive! Even after comparing with a cargo booking with a recognized airline. The entire experience was comforting. From answering all of our concerns regarding our cat's needs previous travel day, to accommodating special requests (they picked up our cat at my in-law's home, how amazing is that!); also, reassuring us that they took care of all the required documentation for traveling, which is huge support since we had read contrasting information online. During travel day, Martin sent us frequent updates, and generous amounts of photographic record of our cat's adventures through airports, customs, immigration, etc. We are deeply grateful to have found the BEST Pet Relocation company. Our cat is now with us, safe and sound thanks to Martin and Elaine. Wholeheartedly recommended! Your furry companion will be in the hands of real pet lovers.




