Pet Portraits Reviews | Read Customer Reviews of petportraits.com

Pet Portraits Reviews | Read Customer Reviews of petportraits.com

Pet Portraits reviews

Showing 8 reviews with 1 star · Clear filters

Lynn S.
Sep 11, 2026
Communication between pet portraits and…
Communication between pet portraits and myself as a consumer was very poor. The proof that I reviewed and authorized was not what got sent to my recipient. Poor, poor, Customer Service.
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Darla S.
May 4, 2026
You still owe me money
You still owe me money, so call me because I need to pout back into my credit card. It’s a great thing but you need to complete mine now I just want my money back. I got one Christmas gift but not the other. Please issue the credit Darla Sturdy 503-449-4987
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Katherine M.
Jan 3, 2026
This is AI generated & printed on a home printer
This is AI generated, which I expected. However, I assumed the brushstrokes would be present. They are not. It looks like it was printed off a home computer. I chose PetPortraits because, online, it looked like brushstrokes would be present. PetPortraits was 3x the cost of competitors. NOT WORTH THE PRICE,
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Sam
Feb 24, 2025
Didn’t have the halo
Ordered the halo one didn’t have it but sent me request for tips 3 times
Response from Pet PortraitsFeb 26, 2025
Dear Sam, we're really sorry to hear about your experience—that’s not the service we strive for. If you didn’t receive your Halo portrait, we absolutely want to make it right. Our support team has reached out to you, and we truly appreciate your feedback and the chance to improve.
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Sarah W.
Jan 31, 2025
Still have not received order 3.5 weeks…
Still have not received order 3.5 weeks after placing it.
Response from Pet PortraitsFeb 1, 2025
Dear Sarah, we completely understand your frustration as your order was shipped on time, but USPS has reported a weather delay in your region. We’ll follow up with the carrier, and one of our dedicated customer service team members will reach out to you early in the new week with an update. Please let us know if there’s anything else we can do in the meantime, and we appreciate your patience.
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Ms C.
Jun 13, 2024
DISAPOINTED
Iam very DISAPOINTED I sent my money through Instagram to Wyn on the 7th March 2024 and I am Still waiting. I have sent a message with on reply, I feel like I have been scammed 😡
Response from Pet PortraitsJun 13, 2024
Dear Ms Cox, we're very sorry to hear about your experience. We don’t have anyone named Wyn working with us, so we'd like to investigate this matter promptly. Please call us immediately at +1 888-565-8410. Your satisfaction is very important to us, and we want to ensure this is taken care of.
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Lenore G.
Nov 6, 2023
I am still trying to resolve the yellow…
I am still trying to resolve the yellow in my pictures I ordered. You said Your waiting for my response. I am looking you have NOT sent me anything!!!!!
Response from Pet PortraitsNov 8, 2023
Dear Lenore, our customer service team reached out to you again via email just a day ago. If you could kindly check your spam email folder, as sometimes our emails end up there. We have promptly addressed your query; your satisfaction is our top priority.
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Kristy
Aug 30, 2023
I placed my order on august 4
I placed my order on august 4. Shipping information said it was in Pennsylvania on august 12. Still have not received my picture. I’ve been in contact with the company and I wanted another picture created bc it’s clearly lost. I was told they would create another one and send it to me by September 7!!!!! Almost a month since I purchased it. It was supposed to be a gift for someone. Totally missed their birthday. Super disappointed with the company and the response to the issue. Would not recommend.
Response from Pet PortraitsAug 30, 2023
Hi Kristy, we deeply apologize for the shipping delay and the frustration and inconvenience it has caused you. We understand your disappointment. This was an unfortunate and rare occurrence, and we appreciate your patience throughout this process. We've taken immediate action to rectify the situation and will send you a replacement canvas, which should reach you in no time.
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