Jenny
Worst litter box ever
The box hardly worked, always got stuck and the app never worked. i fought hard to get my money back, they only refunded me a portion and the box was taken to the dump

Pet Marvel Limited is an American multinational and technology company headquartered in Albany, New York. The company was officially established in July 2019 and has set up branches or primary agents in China, Japan, and Taiwan. Its brand, PET MARVEL, is dedicated to providing global smart pet health solutions and has independently developed various smart pet devices, including self-cleaning litter boxes, automatic pet water fountains, and automatic pet feeders.
petmarvel.com (petmarvel.com) has 49 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Claim this listingShowing 19 reviews with 1 star · Clear filters
Jenny
The box hardly worked, always got stuck and the app never worked. i fought hard to get my money back, they only refunded me a portion and the box was taken to the dump
Pam
I ordered 2 filters for my Pet Marvel. Found out, only after I sent inquiring email that one of them is out of stock in the US. I need to wait 2 months to receive these filters. And I am concerned that if I dont care for the fountains properly, they are not worth having.
Anne
I never received this package :(
Mahi W.
Did not get my package
Sarah S.
I haven’t received my order
Response from petmarvel.comOct 28, 2025
We're really sorry, but we had a shortage of filters which caused some customers to not receive their products on time. The good news is that this issue is now fixed! We've got new filters in our warehouse and have also sent a batch to our local warehouse in the US. This means that in a month, the filters will be delivered faster!
Trena W.
You split my order up. Don’t know when I’ll receive my other half of the order. Waiting on liners for pan. I received the deodorizers. Ugh.❤️
Response from petmarvel.comOct 28, 2025
We're really sorry, but we had a shortage of filters which caused some customers to not receive their products on time. The good news is that this issue is now fixed! We've got new filters in our warehouse and have also sent a batch to our local warehouse in the US. This means that in a month, the filters will be delivered faster!
Scott S.
Delivery timeframe is way off. Ordered these weeks ago, still waiting. Not happy.
Response from petmarvel.comAug 20, 2025
I'm very sorry for the delay in your order. I have notified the after-sales team, and they will contact you to provide a satisfactory solution.
Angela K.
Haven’t received it yet. Last update was on July 5th at sorting facility. It is now July 11th.