PetLinkReviews of petlink.net

I was billed twice in January by a company called Save This Life, the initial company that kept track of my cat. Well, they went out of business (according to PetLink). No one wants to deal with the billing issue, and I have no assurance it won't happen with this company. Also, their web site is horrible.

CUSTOMER SERVICE IS HORRID! I purchased their GPS Tracker based on it's refresh rate, and 2 days later they had a sale for $50 off. I contacted them immediately to ask if they would honor that price for us since we just ordered and it had yet to ship. I received the following reply "Thank you for contacting us. Unfortunately as stated in the order confirmation email you received, after the 24 hours window, no update can be made to any submitted orders. Please let us know if you have any additional questions.". I contacted them again and it's been days without a reply. Of course I would not have made changes within 24 hours as the Sale began 2 days after I made my purchase. I feel as though they outsource and they don't understand the point I'm making. That doesn't give me confidence when needing to communicate with them. Hopefully, I'll never have to again.

I wish veterinary professionals would not use this company when they microchip pets. No where on their website can I update the owner information, just pets. I cannot reach anyone on the phone after several attempts and waiting to see why I cannot update this. In the case my pet is lost, I would like for them to know how to contact me. I keep receiving emails with "step by step instructions" however the very first step does not exist on their website. Tried downloading an app as well but there is not a current app for this company. They sell the chip then do not follow through with anything else. Also, if you call, they charge you a $4 fee to update your info according to their recording. I can't imagine their phone lines are that backed up to warrant a 30 minute hold. Absurd. Should be out of business. I have been contacting this company since July of 2024, it should be noted.

Sadly, this is perhaps the worst service I've ever experienced. Similar to another reviewer, I received an email stating that my pet's chip # was successfully transferred off my account. I contacted PetLink and asked why. They stated it was moved to a new owner. Meanwhile, my pet was sleeping peacefully in my home. I told them this was a mistake. They seemed to discover the problem and blamed the ASPCA for the error. I was told that I was listed twice and that they would merge the two accounts. The next day I was informed that my account was successfully merged. Then about a week later I received the original email again, informing me of the successful removal of my pet from my account. I checked their website, which I agree with others is not user-friendly or thorough, and saw that it was true, no pets on my account. I called and was talking to rep#1 who, having found my information and assured me she understood the problem, suddenly dropped the call. I called back and spoke with rep#2 who tried and failed to find rep#1. So, I retold my story to rep#2 who carefully worked through the process to verify all my info and while inputting my email, you guessed it, cut me off. Fortunately I got this rep's name. When I called back to ask for rep#2 by name, rep#3 could not find and did not know of rep#2. This rep said she worked form home, but she would try to find rep#2 ... but then she cut me off. What the heck is going on at PetLink? Thank God our cats are strictly 100% indoor cats. I sincerely pray for anyone who has to rely on this company to locate their pets. Maybe they are great, but based on my experience ... let's just say that I have serious concerns. [EDIT-12/19/24 10AM] PetLink has reached out to me to resolve the issue. I will update this after that is done. [EDIT-12/19/24 5PM] Petlink created a new online account and had me input my data. So, now, finally, my pet is listed in my account. It appears to be a system update problem all along. And why that doesn't explain why no one bothered to call me back any of the 3x I was cut off, for now this saga is over. I am thankful for their effort in resolving it. [EDIT 12/21/24 7AM] I am truly sorry to report that it got worse! After all of that, with my new account, and the proper re-attachment of my pet to my account, yesterday the entire process started AGAIN. I got another notice telling me that my pet has been "successfully" transferred out of my account. I'm truly concerned for the clients of this company. As for me, we're done. I've written them asking for a resolution or account closure. What a shame because this is the kind of service that I believe in. A service that when you need it is a Godsend. I truly hope that they will improve and help those in need.

My dog was chipped as a puppy at my Veterinarians office two years ago. On May 29th, 2023 I was notified that the ownership of my pet was completed but I did not authorize any such action. I received notification from PetLink who claimed that this was done erroneously by a pet rescue. Yet no information was provided as to how my dogs information wound up being assigned to a cat. I was assured that this would be resolved. Now over 18 months later I was notified of the same thing. Same chip number, the same other pets name ( a cat, not my dog) and an almost verbatim email as previously sent. When I utilized the PetLink website my dog is not assigned to the ID we have been provided. When I called PetLink the customer service representative couldn’t have cared less. So now should my dog become lost she has no information to get her back to me. Terrible!!!

Website is terrible. Recently bought a new puppy with a PetlLink chip. Cant even look up chip #. "server is busy" error for over an hour.

I have tried to do an owner transfer online and their site is HORRIBLE at best. I will just get the dog a new name tag for her collar. Not sending this crap company any $$. Besides, they offer NO customer service, so again, why do biz with flim flam operation???

I adopted a dog in September 2024 . I uploaded the documents as requested. The adoption papers has my name. They refuse to transfer the info, they kept my $25 I reached out to rescue where I adopted him. They said they can't transfer info