Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
petlink.net
Website
petlink.net
Category
Pet Stores
Location
Woburn, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am updating my opinion to reflect the help I received this morning, updating my information. The microchip for the Pet is awesome. The website itself is terrible. People move people by homes people loose homes. We should not have to call Pet link or email them to update our personal information. The microchip number doesn’t change, but our personal information does as customers we should be allowed to update it on our own, and that is my suggestion!
Response from PetLinkNov 8, 2023
The information was corrected and the owner was notified via email on 11/8/23 that the changes were made.
They can update their information anytime online by logging into their account.
AC
Alejandra C.
Alaska was found
Hello, our dog Alaska was lost for more or less 2 hours, she arrived at someone's house and they took her to a nearby veterinarian, there they scanned her microchip and contacted me. I was very distressed but I knew she had her microchip. Thank you
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Katlyn A.
PetLink is the best thing you’ll never…
PetLink is the best thing you’ll never know you need! I signed up as a precautionary measure a few years ago and it wasn’t until I needed it did I realize how critical they are to use! Our dog was being cared for by family members and when he got out, it was PetLink that let us know he was found by a local shelter. We did not receive any calls from our family or the shelter so we wouldn’t have known otherwise. He had be lost for almost 2 hours before we got the email so who knows how long before we would have heard elsewhere. Thank you PetLink for keeping watch of our doggo!
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Stephen S.
What a blessing
What a blessing! This thing works! Got my baby back thank God!Thank you for your wonderful product!!
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Joe P.
I have always had excellent service…
I have always had excellent service from Petlink. Often they have called me before I had even realized she had escaped ( She has a dog door to backyard.) I also have fabulous neighbors who have called and let Petlink know they have her. I was recently in London and received a call that someone had found her. Between Petlink and my neighbor, the story resolved with a resounding success.
DP
Daniel P.
My dog copper was stolen from me on…
My dog copper was stolen from me on 8/31. Taken from my car. I was heartbroken. Police don't seem too concerned about pets. Copper is like my kid. I was lost. I immediately started posting his pics and story on social media. I reached out to pet link notifying them that copper was missing and I needed to update my information. It had been 6 days since he was dognapped from me. I was so sad. I felt bad for copper having to go through that. I continuously flooded social media, vet's, animal control offices, animal hospitals, with my story and coppers picture. Telling everyone he was micro chipped. I even posted on social media to please return him. Everyday I'd post his pictures and story. I set up with pet FBI and a couple other places that help with lost pets. I hoped that by putting more and more of coppers pictures and his story maybe the thrives would get scared. I let em know every time that copper was microchippef. That any vet, animal shelter, animal control etc., Will know that copper was stolen. I was so distraught. Copoer is like my child. My special little guy. 2 days after I emailed pet link, I received a E mail telling me to call them. I immediately called and was told copper had been found by a lady and was safe. I was so happy. The person who found my copper had him scanned and the micro chip led them to pet link. I am very grateful for the return of my best friend. I owe so much to all the social media sites, the animal groups who posted my story, and pet link, which was the icing on the cake. I hoped that if I put coppers pictures out enough, kept telling everyone he was chipped that just maybe the pet thrives would realize that copper was loved, missed, and going to be risky to try to sell or keep. I don't know what happened. We do know he was stolen. I do know he was missing 6 days. I do know I was miserable. His micro chip led him home. Pet link and the customer support, with the compassion they showed me and helped navigate me through updating his/my information. The person I talked on the phone with was actually sad and upset when I told her coppers story. I am just relieved it's over. Coppers home. To all the help, thank you.
PE
Peggy
Reunited quickly
I never had an animal chipped before. But it certainly came in handy this time when Penelope got out. Within a few minutes of posting her being missing somebody caught her and had contacted Animal Control. They in turn scan the chip and were able to get a hold of me through various means and I was reunited with Penelope.
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Frank C.
I have a 20 month old husky (Bailey) who will get lose in a heart beat…
I have a 20 month old husky (Bailey) who will get lose in a heart beat. That was the case when I decided to take him for a ride. Stopped to pick up mail. He's always in the back of my SUV. Not today! He was just waiting for me to open the drivers door. Jumped right out!
Fortunately I received an email from Petlink the next morning that he was captured and placed in our local vet. Picked him up that evening.
The email was sent to my spam folder. Fortunately I check it every morning. My only suggestion would be to send a text also.