PetLinkReviews of petlink.net

Response from PetLinkMar 16, 2026

Hi there, we're sorry you had a poor experience with our GPS. We have been communicating with you via email, so please check for communications from [email protected] and [email protected]. Please reach out if you need additional assistance! Thank you, The PetLink Team

Response from PetLinkMar 9, 2026

Hi there, We are so sorry it has taken so long to receive your tag. We would like to make this right, so could you please email us at [email protected] with your order number so we may replace the tag? Again, we are so sorry for the inconvenience this has caused, but we are happy to help! Thank you, The PetLink Team

Response from PetLinkFeb 5, 2026

Hi Kelley, We're so sorry that you didn't receive your collar tag yet. We are sending out a replacement tag right away. Would you mind letting us know what email you were contacting? [email protected] is often where we take ordering issues, and we want to make sure we weren't missing anything! Thank you, The PetLink Team

Response from PetLinkFeb 5, 2026

Hi TinLou, We're sorry you did not receive a confirmation. All of our order confirmations are sent through email, so if you didn't receive an email from us, check your spam folder (just in case) to make sure it didn't get lost in there! We can see that the order was received and that your order is currently in transit to you. Please reach out to [email protected] for any questions on your order! Thank you, The PetLink Team

Response from PetLinkJan 12, 2026

Hi Kim, We apologize for the inconvienience on this matter! We rely on the individual or organization that finds a pet to contact us. If we have not reached out to you, it is likely because we have not been informed of your pet being found. Please ensure that your pet's microchip is registered with us and that all contact information is current, so we can notify you promptly if your pet is reported to PetLink. We do not provide the owner’s information to the public; it is only provided to animal professionals for reunification efforts to respect our pet owner's information privacy. If you have any other concerns, please feel free to reach out to [email protected] and we will assist you ASAP! Thank you, The PetLink Team

Response from PetLinkDec 22, 2025

Hi Andrea, we apologize for the delay. There was a system issue that caused a delay with orders being processed. Your order did go out on 12/17 and should arrive shortly. Again, we apologize for the inconvenience this may have caused! Thank you, The PetLink Team

Response from PetLinkDec 17, 2025

Hi Lyssie, We apologize for any confusion or misunderstandings. Your pet's microchip is not a GPS enabled device - a microchip is an unalterable form of identification that cannot be tampered with. In the event your pet is lost and scanned, the scanner will only display your pet's unique microchip number (the scanner does not have the ability to respond with pet or owner info). Your registration in the PetLink database determines who this pet's owner on record is. If your pet is wearing a collar tag the finder will know to contact directly, otherwise the finder may use the search engine available on AAHA's website. If you click here and enter your pet's registered microchip number AAHA will identify which database the microchip is registered with. Once it comes to our attention that your pet has been located we will file a found pet report and contact you by email, text, and phone to assist with the reunification process. Please let us know if you need any other assistance! Please reach out to [email protected] with any additional questions. We would be happy to help you. Thank you, The PetLink Team