Roberto B.
I found a lost cat and got her chip…
I found a lost cat and got her chip read today at a vet. The they informed me to call petlinks with the info. Though the people on the phone were very nice, they could not reach the person on the phone due to a full Voicemail. I called back at 7pm to have them try again as I don't know what to do with her, and THERE POLICY IS NOT TO CALL AGAIN AND HAVE ME CALL BACK IN 3DAYS TO DO IT AGAIN. I explained the call never went through and I tried email with no response, so a voice call is best. But no it's there police. So I will never chip my pet with them if they make it difficult for people to get a hold of me incase my email goes down, changes or gets hack. VERY POOR POLICY when time can effect our little loved ones well being. Again nice people on the phone but the company policy on calling is poor and sad. I will not trust my pets with them as long as there are any policies like that. it puts harm on the finder to take care of the cat if nothing happens 3,6,9days in you have to keep re updating and they won't call in-between and only one call even if the voicemail is full or no one answers. Sad, pitifull and harmful policy. BE AWARE OF THIS!! for your pets well being because people who find pets can't always afford them and time is always of the essence. 1/5 because the people who answered were very nice but that "calling policy" ruins my trust and removes 4 stars,fix it amd they'd be great. too bad. Follow up: I am very happy you addressed the matter. Changing my review. Thank You
Response from PetLinkJan 29, 2026
Hi Roberto, Thank you for taking the time to share your experience with us. We sincerely appreciate your efforts in reporting the found cat, we are glad you found our support staff to be kind. We hear your feedback regarding the difficulty of leaving a message when a voicemail box is full, and we recognize that the policy as it was explained was incorrect and a follow-up call should have been placed to the owner as soon as your message was taken. We take this very seriously, and we will be coaching our agents on correct follow-up procedures for when initial contact attempts fail. If you have any questions, please reach us at [email protected] and we will assist.



