William S.
Zero accountability and customer service
Zero accountability and customer service

Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 124 reviews with 1 star · Clear filters
William S.
Zero accountability and customer service
Jeff P.
The units dont hold charge well. Did all the things said to save battery. Had to buy a second unit to put on while charging so my dog stayed tracked. It cost me A GPS Tracking fees
Response from PetLinkJul 16, 2026
Hi Jeff, We are very sorry to hear about the charging issues you experienced. We know how stressful it is to worry about a pet's location, especially when you did everything right to try and conserve the battery. It is certainly not our intention for you to feel like you have to buy a second unit just to maintain coverage. Please contact us at [email protected] so we can investigate the unit.
Debora C.
The shirt I ordered didn’t fit because I think they run small
Vivian B.
I have not been able to receive the code to register. I wrote and received feedback and nothing worked. Today I called and I have to wait until Monday to receive help.
Response from PetLinkJul 14, 2026
Hi Vivian, We are sorry to hear that you are still having trouble receiving your registration code and that our previous support attempts did not resolve the issue. We understand how frustrating it is to wait. We are taking this seriously and have contacted you directly to expedite a solution.
James C.
Order was placed on June 30 and today I get confirmation that it has shipped today July 9. It should not take that long to prepare someone's order and ship it, sad!
beth R.
The product didn't meet my expectations due to the clasp that comes easily unclasped. The name & Petlink information embroidered is difficult to read. So, if the collar falls off, it becomes ineffective. Someone needs to think of building a collar more like a dog's strength to really work; it should be wider with a stronger clasp.
Kristine C.
I was told by my vet there was no fee beyond the cost of the microchip for registering my dog, but the AI loop that masqueraded as "help" made finding that impossible. Update: despite the appearance that PetLink has reached out to help, in fact without paying the fees, there is no way to register. Go with a different company.
Response from PetLinkJun 22, 2026
Hi Kristine, we apologize for the inconvenience. If you are still in need of assistance, please reach out to us [email protected]. One of our customer service agents will assist! If you send us your pet's microchip number, we will be able to check our database and help you to resolve this matter. Thank you, The PetLink Team
Irma M.
UGH I RECEIVED A BASEBALL CAP THAT SAYS THE DOG FATHER. THAT MEANS FOR A DAD, A MAN. I RECEIVED A BASEBALL CAP FOR THE SIZE OF A YOUNG BOY. NOW I'M ASKING FOR AN EXPLANATION. THEY SAY READ THE SMALL PRINT . THEY RUN SMALL . DON'T BUY, EVER!!!
Response from PetLinkJun 23, 2026
Hi Irma, we're so sorry your hat did not meet expectations. We will be reaching out via email to assist you with this! Thank you, The PetLink Team