PetLinkReviews of petlink.net

Worst customer service, ever! Would NOT recommend ordering products, including name tags.

I have had Petlink for one of my dogs for over 8 years (lifetime) and no issues. I rescued another dog and was given the first year free from the rescue. Yesterday I paid to upgrade for the lifetime membership at $19.95 and saw there was a promotion on my account to upgrade to a lifetime membership for $24.95 with several "gifts" for doing so. There was even an "upgrade button"to click on. When I contacted customer service they told me this is just a survey and not really what was described. I asked to be refunded for the $19.95 since it was misleading and not to renew this dog's membership.They deleted my account TOTALLY for both dogs. The dog I had a lifetime membership for over 8 years is totally gone and I am not recognized in their system at all. So the dog I did not renew is not in the data base nor the one that I paid a lifetime membership for. (so basically they took my money and lifetime membership away and not sure how they can do that) Customer service has yet to rectify this which is so disappointing. I was actually hung up on today while trying to reach someone in management. It has been a time consuming and frustrating experience to say the least and lacking in customer support. I will update this review when and if I hear back from Petlink.

I received what appeared to be an "Urgent" notice from Petlink stating that I needed to pay my one tme registration fee of approximately $20. After I payed the fee and the payment was shown to have been processed by my bank, I still get a demand message to pay their fee. Whenever I login now I continue to receive the same demand message that there is a problem with my account and I need to pay their $20 fee.

Customer service just directed me to the website instead of handling the situation for starters. Went to the website to transfer the animals that was abandoned by my x-roommate. I’ve been taken care of them for over a year in a half & it asks for medical records but they were all up to date on vaccines and everything before she abandon them. They never had any health issues of any sorts cause I take care of them and their indoor animals. Unfortunately the website asks for proof of ownership, they’re living under my roof & being taken care of by me. Apparently have to jump threw hoops to get ownership. Just going to drop out in the wild then.

Horrible customer service. Horrible customer protection. Horrible pet protection. They practically facilitated the theft of my pet. Someone besides me initiated a transfer of ownership… when they called to verify with me I denied it! But they did it anyway.

The PetLink microchip failed and I contacted them. They said for me to have my Vet contact them and they would send them a new. My Vet tried several times to get ahold of them and finally did. I asked Petlink to send me a replacement metal tag for my dog's collar and they sent me the same one with the failed microchip number. After several back and forth with PetLink (2 weeks) they blamed me and wanted me to start over and reorder the new replacement tag. I told them to go to Hell, refund my money and I ordered one off of Amazon for $10 and it came in 3 days later. I will never do business with Petlink again and I have told all of my friends to stay away from them. And to Petlink do not contact me or even respond to this feedback. I could care less what you have to say. You even lied on your response back to me on this review. I copied and paste the last communication from you and here it is. "Please submit a new tag order with microchip number 981020051234332 if you wish to receive one. We have no order history from you with that microchip number, and we can not generate a new order on customer's behalf. Both your original order and the replacement order is with microchip number 981020037512803." I never submitted another replacement order but NOW you are sending the tag with the new chip number like you were suppose to in the first place. When I get it I am going to cut it up and throw it away.

Ordered a specialized collar the shipper dropped it off at the wrong address. Emailed back and forth a couple times then radio silence. Terrible customer service!!!! Boooooo

Needed help with transfer a pet link tag. I talked Sonja. She had a bad line, I told her I could not hear her and I needed help. She ignored me and just kept saying go to petlink.com I called back and I got her again she said she was the supervisor. It was her and so unprofessional