Iriskenia
Faulty grommet, AI nightmare.
I ordered the grey merino wool coat with the scarf, the brown shearling jacket, the pencil denim skirt and the brown corduroy pants. For context, I’m 4 foot 11 inches, and weigh 115, and ordered all items in a Small. The pants were naturally a SMIDGE too long, the fit wasn’t snug there was room in the pants. The shearling jacket fit bigger than expected and bigger than what it looked on the model, the grey coat was also looser and bigger than I would have liked. The quality of the clothes were very nice, I haven’t had a chance to officially wash any of the items to see how they will hold up after a delicate wash, but from the initial impression, I did like the quality. I didn’t like that the pencil skirts grommet or the button came broken. I ordered this from NYC, and I’m currently in Australia, so getting it delivered took like two months and then having to ship it back would have been a nightmare. I reached out to see what they would do for a product that cost me 115 dollars and came in less than perfect conditions and was immediately disappointed. I was conversing with a very condescending AI that just repeated everything I said and essentially asked me to fix it, and then gave me sewing instructions. Then finally my email reached a person and they refunded me 30 dollars to buy a kit to fit the broken button… their prices are not modest for items to come faulty, so if your not close enough to return the items in the case they come bad, then maybe don’t order from them. Also, other than the length of the products I wasn’t impressed with the “petite” features, like the shoulder width was still to widen etc etc. I’m not sure if I could strictly call this petite approved, but never the less, at least the length is modified.
Response from Petite Studio NYCAug 26, 2026
We're so glad that you liked the quality of our clothing. We are very sorry that our AI Chatbot did not give you a great experience. It is ther to give instant answers to common questions. In the future, if you ever want to speak with a human simply say "human agent" and you will be transferred.


