PethealReviews of petheal.com

I feel like we are going in circles. Customer service Has been unable to resolve my issue, which seems straightforward but every response I get still misunderstands the issue. I have a standing order for two bottles of Immune Guard. The most recent order I received only one bottle and was only charged for one bottle. I was not overcharged. I just want to buy the missing bottle so that my pet can stay on the regimen. I threw away the packing slip so I cannot provide a photo. The only resolution I am asking for is to purchase the one missing bottle. You don’t need to send me anything for free. The error is not monetary. I just want to purchase one bottle without messing up my standing subscription. For some reason, I can’t seem to do that through customer service.

Ordered a week or more ago haven't heard nothing on the order

My Dog won't eat these chews. Neither will my chow hound will consume anything. Took forever for them to arrive, took 11 days from ordering to receiving. Felt like an eternity to wait, as I wanted to start helping my dog with lumps immediately. Now that the chews are here, my dog refuses to eat them. Sad. Received my order yesterday & emailed the company last night about returning the 2 products I purchased. Fingers cross they get back to me promptly. I will update this review once the return process has been completed. One Star for the product. I'm surprised that even my chow hound who will eat anything in her path, spit these out.

Did not receive my monthly shipment.

Ordered a month ago and still don't have product. If product is like delivery than it is BAD.

Their emails and website both claim you can edit or change your subscription easily. There's no where to even set up an account, let alone manage your subscription. Their website is terrible. Even the links to go to Facebook, Twitter, Instagram etc. don't work. I called their number and the rep was nice but also didn't have a clue about being able to set up an account or manage a subscription. Said she'd have a manager call me and one never did. I've emailed them as well. No response yet, although it hasn't been much time to respond. To top it off, I just got my credit card bill and they charged me when I didn't even order! Didn't get the product yet either! The bad thing is my dog with cancer likes the supplements and I was really hoping it would help him, but seeing how unreliable they appear to be, I don't trust them to keep using their product. Totally false advertising to say you can edit and cancel your subscription when you can't. And from what I'm seeing, they put you on a monthly subscription whether you sign up for it or not. Makes me wonder about their claims for their product being legit too! Update: I called about the additional subscription I didn't sign up for and received good service/help. The order is in transit but he gave me 25% off of it and canceled that subscription. Basically, if you want to make any changes you will just have to call. There's no way to do anything online. Their customer service is responsive when you call though.

Terrible website!! Can't find anything about my supposed subscription(s) -- like how to cancel them!

You keep delivering to the wrong shipping address. I contact you, but you still deliver to the wrong address and it is returned, no refund. Never Again.