PetFirst Pet InsuranceReviews of petfirst.com

In 2016 I gave PetFirst 4 stars and now here I am in 2021. In those 5 years the trend has been downhill. Always have to track down claims. Consistently say they have not received the notes though the vet has proof of email and fax delivery. The last policy (Feb 2021) went up over 150% (!!) but by then Nilla was almost 14 years old so almost didn't have a choice. Fast forward to April 2021 and she went from fine one day to us learning she had a bleeding tumor in her chest and two days later we had her put down before her suffering became too much for her and us to bear. Again I had to keep following up on the claim. I called 4 or 5 times. Not one person offered any condolences. They seemed irritated by my phone calls. In the market for a new puppy. Will not be using PetFirst again.

I have had my policy for 8 years now. At the beginning they were a good company, now however I wont refer them to anyone else. I have sent at least 5 people to them over the years. All of us are unhappy now. Claims processing is now a joke... taking almost a month instead of two weeks like before and anything, and i mean anything not to pay your claims.

They do not respond to emails which is a big problem and bad business practice. They charge you multiple deductibles in one claim, which is fine since I am aware this is a per incident plan, but my dog was sick and for each ailment that went along with being one kind of sick, they deducted $50. For example, she had a ear infection and the yeast from her ear affected her skin and eyes, so they deducted $50 for each the ear, eye and skin issue. Additionally, every month they cannot figure out how to bill you properly and you constantly get policy cancelation emails, then they somehow miraculously get the charge through (yes there is always money in my accounts). Compares to almost every other plan out there, they cover nothing, overcharge and customer service is severely lacking. I switched to nationwide and the plan is phenomenal, as are the reviews.

They charge a deductible for each claim submitted instead of a one time yearly deductible like most insurances. Not everything is included. I found a pet insurance that covers well, sick, and prevention also microchipping. 97% reminbursement after deductible is met. Mine was met in 2 visits. I wouldn't recommend petfirst. I only had them because I adopted a dog from a rescue and she came with 30 day pet insurance.

I recently submitted a claim to treat my dog for Lyme disease and was denied stating it was preventable. Clearly it is not considering I treat my dog year round for tick prevention with Frontline and a Seresto collar. I am currently looking to change companies. This is regrettable but I hear there are pet insurance companies that do cover tick born diseases.

I had all my furry ones covered under this insurance and when they were about to reach age 10 I was told that I should upgrade their policy so that they can get better coverage through their life time plans but they did not tell me is that once I upgraded the policy any illness that they had covered in the previous policy would become a pre existence. So, very deceiving of course now they don't want to pay for anything that they know that my furry ones had before. Don't let them fool you. I just received an answer and still pet first is so misleading. I got a life time plan for my furry ones so that all chronic illness would be covered what they don't tell you is that if your furry one has already suffered any chronic disease before upgrading to the lifetime plan which by the way is very expensive then they don't cover it which I find it to be terrible since it is the same insurance company and they should not make a new policy to make everything a pre existence but just an upgrade.