PetFirst Pet InsuranceReviews of petfirst.com

Just noticed a $53 charge on my card for this pet insurance. It was offered one month free when we adopted a puppy months ago. It didn’t say we’d automatically get charged $50 a month after that. Never agreed to anything or spoke to anyone, just auto charged. Not even sure how they got my credit card info unless the humane society gave it to them..........

I adopted a kitten and opted in to receive a free month of insurance with PetFirst and since then have called over 5 times in order to cancel my policy and have my card removed from file, to this day they tell me they can only cancel a policy through an email form that requires access codes that THEY REFUSE TO PROVIDE YOU WITH. I ask to speak to a manager every time and am told that they are busy or on another call. I have lost hundreds of dollars over this and am taking legal action at this point.

I was extremely terrified of signing up with these people after reading all the horrendous reviews, but there is a part of you that always thinks- they cant be that bad. Well, they proved that they are indeed, worthy of all the criticism. I was looking up pet insurance options, and after getting emails from them after they got my information from the microchip chip I registered on, I decided to sign up. Keep in mind they advertise of their immediate coverage on accidents, and I thought that would come in handy. Well, my coverage began midnight, and lo and behold, in a strange twist of fate that morning, my pet had an accident- he ate a ball and had to undergo immediate surgery. Keep in mind, technically the accident coverage had begun at this point. So I submitted the claim and provided the documentation. And after sitting on the paperwork for 20 days, they denied the claim, stating this is an illness, and my coverage wasn't in effect then. I called customer service, and the lady I explained to agreed at first with my dispute, then realizing she shouldn't have, and quickly changed her tune. Such terrible ethics, to promise customers one thing, make them sign up and not deliver on your promise. Especially when you are counting on the payment during these hard times. Now I am going through a lengthy appeals process, that will probably take forever and I will mostly get denied again. What a sad sad joke. I dont know how this company has ANY customers, their responses are robotic and their customer success team does not seem to care one bit. Needless to say, I am canceling my policy and I would suggest, you run away from these unscrupulous folks.

I have 10 cats and have been a member off and on with PetFirst for over a decade. Once in a blue moon, I would take a cat to the vet for a minor injury, and I Would simply snail mailed my claim and got reimbursed almost a month later. PetFirst is really an ACCIDENT/ INJURY policy. One of my cats was diagnosed with chronic renal failure and another one had a minor injury in one month and PetFirst paid out a little over $2400.00. LITERALLY- The staff turned Getting reimbursed into a Part - Time job. I thought that it would be easier submitting my claims through emails. PetFirst would bombard me with emails. I would send them one email, and I would receive 3-5 vague emails stating that they received my claim with the exception of when they needed additional information. Then The staff at PetFirst wouldn’t contact me. I was checking my account on a daily basis to see if the staff at PetFirst were missing legal documents even though I Know for a fact that I dotted all of my i’s and crossed my T’s. What the staff at PetFirst wasn’t banking on is that I keep all of my legal documents. Whenever PetFirst made a claim that they never received an invoice or medical record, I had all of the hard copies in an envelope. I love the story about how my vet faxed over my records to them, and Maggie, the customer service agent, told me that they never received the medical notes. She told me that their fax machine was malfunctioning in The month of December 2019. I hate when that happens, especially during the holiday season. PetFirst was issuing confirmation numbers to my vet, but they Would claim that they never received the records. The vets put a lot of stress on me and PetFirst turned getting reimbursed into a Part - time job. The end result is that I wasn’t making logical medical decisions in behalf of my cat and had her euthanized. Had I just been able to focus on my cat’s health and wait a month to be reimbursed, I wonder if my cat would have lived a longer life. I have a lot of “What If” questions on my mind. If I wasn’t being stressed out by the vets, I was spending hours on the phone with the staff at PetFirst who have a list of lies That they are probably reading off a wall. In all honesty, I’m writing this review when my emotions are still raw. I have only been grieving for one full day, and I wish I was dead. The Emotional pain involved driving to the vet knowing that you are having your loved one euthanized and being there for the entire procedure is excruciating. And to think that I will have to go through this process for my other 9 cats that are still alive is more than what I bargained for. I don’t know if I want to take that journey with PetFirst battling with me every step of the way to pay legitimate claims. The day that I had Samantha, my cat euthanized, was the same day that Petfirst sent me an email stating that they were denying my legitimate claim unless I resubmitted the invoices again. On the day that I had Samantha euthanized, I was making decisions based on fear. —— what happens if you have a legitimate claim for an ongoing illness (chronic renal failure) for your pet? PetFirst sent me an email increasing my annual premium from $645.00 for 3 cats to $903.00 AFTER I cancelled Samantha’s policy. In spite of the fact that I had formally cancelled Samantha’s policy because she was deceased, her policy was pending to be renewed in May of 2020. ———— you’ve been forewarned about Petfirst insurance company. I have to resubmit the invoices for 2/8, 1/26 and 1/16. All of the claims are in 2020. I have 90 days to submit a claim. They just put the claim for 2/29/2019 for FUN. I never submitted a claim on 2/29/2019 and it’s past the 90 day filing period because today is 3/9/2020. I cancelled all of my policies effective today. Petfirst is an Accident / injury policy. You can buy a better accident / injury policy with Progressive pet insurance for $6.00 a month. ——-

Awful, just play the run around game keep requested repetitive information or stating they have not received enough information. This is a rip off. They take your money but dont process clams

Horrible. They lie! Say 10-15 business days and it’s been over a month and they are still saying they need more documentation. My lovely vet spoke to them personally and email all docs while they were on the phone with and still nothing. PLEASE don’t use them if you ever want reimbursement. We will be canceling ASAP

Whatever you do... search around for pet insurance before you settle with PetFirst. I have been a customer for over 11 years and over the last 5 years they have increased my monthly premium $25-35. No additional benefits offered. If you want to reduce your premium they will transfer you to a salesperson whom job is to make sure they meet their bottom line so he will offered to increase your deductible to decrease premium. Also, this insurance company offer no REAL incentives. Only incentive offered to me was .. get this... if you DON’T file a claim within a calendar year you get a $25 decrease off your deductible. PLEASE do your homework before selecting a insurance company for your baby.

BEWARE! Horrible company! My kitten had a terrible upper respiratory infection where he was sick and not eating for 3 days in a row so I took him to the emergency room knowing that I would be covered with insurance from petfirst no problem. I filed the claim and didn't hear from them at all. I contacted live chat and they told me that the claim was processing. The next thing I did was call customer service when I didn't hear anything further and they told me that they would call me back and never did. I finally got news after a week of waiting that the claim was denied because the kitten was noted to have been sneezing before he was adopted. He was absolutely healthy and fine when I got him it wasn't until later that he came down with the upper respiratory infection and stopped eating. They said this was a pre-existing condition!? Do your research and read the reviews before you invest your money in this company. The Humane Society does not adopt out sick animals. I would not adopt a sick animal either!