PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Suzanne N.
I've had PetFirst insurance on my dog since I first got him. He now has developed an autoimmune disorder (which is hopefully going into remission) and I've been reimbursed for a LOT of Vet costs. Sometimes it takes longer than I'd like for reimbursement, but they always do! So glad my dog has insurance!
CHARLENE OR JOHN B.
PetFirst Insurance is worth the premium we pay!
Camille G.
If their slow claims processing (at least 10-15 business days) at least included a free direct deposit option to help expedite it then I would have rated them a 5 stars. Otherwise, I have been happy with their easy claims filing & overall good customer service.
Elaine
I had a good experience this time with the claims department. I then submitted expense for an ongoing medication that my cat needs for life and it was difficult trying to get them to locate and process it.
Evgeny & Larissa T.
The annual policy premium is skyrocketing every year.
C S.
Great insurance. Four stars (instead of 5) as I had to send claim documents over 3 emails, as the Petfirst email server cannot handle large sized documents (which one typically has, when scanning vet forms), and their fax wouldn't accept such a large document either. So not set up well to receive claims, however, they handled our claim reasonably efficiently once it was received.
Patricia D.
Thank God for Pet First Pet Insurance.
Patti Shaw R.
Pays claims quickly. The only negative is the yearly shots are to pay up to $125 per year. It is not disclosed that each item has an allowable so when the claim is processed, the amount billed by vet is not reimbursed up to $125 as per the policy states.
