PetFirst Pet InsuranceReviews of petfirst.com

Stay away from this one, if you're inclined to find pet insurance. They are the worst. You can submit a claim and they will try to challenge you, every step. They make you go back and keep bugging your vet for more notes, lie about coverage and then won't tell you one way or another what is or isn't covered. It's a crap shoot. If we weren't wrangled into this company, instead of the one my husband's employer used to have, I wouldn't even keep them. They are too lazy to look at the 12 month's worth of notes they demanded and then try to tell you that they have no idea if the claim is a regular procedure or actually related to the illness. It's so unbelievable

This is a scam

Automatically changed our policy from illness to illness + injury, bumping price from $35 to $92/ mo. They apparently sent us an email 2 months prior, but no other notifications. Refused to refund the difference, how is this even legal? What if they had signed us up for a policy costing $2000 / mo?

They increased my policy from $44 to over $100 without notice. In the middle of a pandemic with job crisis. And after years of not paying claims with 100 excuses. No comments,.

i was a petfirst customer for 8 years, i paid my monthly premium 58$ a month, last month i was automatically renewed and been charged 133$. They never called me to confirm or ask for permission to charge my card for that amount. I called customer service and they not gave me any other option besides to rase my deductible and then my monthly would go lower, so that didn’t make any sense, now i went online and i see more options that i wasn’t offered but i already cancelled my insurance which mean if i will reopen again, i have another waiting time period. Agents not trained to keep clients in by offering more options, they are not really interested to keep you as a client even if you paid them for 8 years and never used insurance even once. Now i feel bad that i cancelled insurance for my pet.

Pet First is absolutely terrible. I have had to talk to 5 different people because their communication within their office is poor. I explained it 5 times that I rescued my dog from a woman whose husband was abusive so there are no adoption paperwork. Stevie (my German Shepard) had to have surgery to get something removed to make sure that it wasn't cancer and they STILL have not helped pay this bill. I just got a "denied," email. WHAT IS THE PURPOSE OF HAVING INSURANCE!

Be very careful Before you sign up: I have been a loyal customer for 8 year, my dog is turning 12 & when Renewed my policy, they Increased my policy by 160% more from last year, so sad they care about $ and not on well being of dog!! Wish they would gave me a heads up couple years ago on what u do to your customers, when dog is aging.

You get for what you pay for. From the beginning of the policy I was misinformed when I was quoted. When my dog was injured submitting my claim was a nightmare. Routine wellness visit states covers up to $250 after I submitted the claim for $211.00 and I get an explanation of benefits stating check was enclosed and I am only getting reimbursed $94 of $250 and check was not even in the envelope. Worst Insurance EVER. On top of my monthly insurance payment I'm stuck covering over $1500 in vet payment.