Kris A.
Never received.
I placed my order at the end of December and have yet to receive it. I also sent an email regarding this a month ago and my order was mixed up with another when I mentioned it. At this point I should probably just receive a refund. Horrible experience since this is in memory of my 19 year old cat who passed on Christmas eve. I thought it would be nice to have his realistic memory with me from that portrait.
Response from PetdecorartFeb 28, 2026
First and foremost, we are deeply sorry for your loss. Losing a beloved companion of 19 years — especially around Christmas Eve — is incredibly painful. We truly understand that this portrait was meant to honor your cat’s memory, which makes this experience even more disappointing. For that, we sincerely apologize. We also want to apologize for the delay and the earlier order mix-up. That should never have happened, and we completely understand your frustration. This is not the experience we aim to provide, especially for such meaningful memorial pieces. Please allow us the opportunity to make this right. We have reached out to you directly to urgently review your order status and offer a solution — whether that is immediate priority completion with express shipping or a full refund。 Your trust means a lot to us, and we are truly sorry that we fell short this time. We would greatly appreciate the chance to resolve this properly for you. With sincere apologies, PetDecorArt Team