Rod
Poor quality — repeated partial offers, full refund still unresolved
I purchased two orange MEZMODROP kinetic desk toys from Pertception for US$49.40. In my experience, the quality is extremely poor and they are not worth the money. I requested a full refund and supplied all the product, packaging and shipping-label photos their customer service team requested. Their response was to say the items matched my order and offer just US$5 compensation. Sending the correct item does not address my complaint about its quality. I rejected that offer and repeated my request for a full refund. As of 19 October 2026, the matter remained unresolved. UPDATE — 21 October 2026: Pertception has since increased its compensation offers from US$5 to US$8, then US$11, and most recently US$15. Its latest email, dated 20 October, offers US$15 if I do not want to pay return shipping. That is less than a third of the US$49.40 I paid, and my request for a full refund remains unresolved. Their public reply asks me to contact support and provide my order details. I had already been corresponding with that same support address about this order and had supplied the requested photos. The public apology has not yet resulted in an agreed full refund. Based on the product quality and the handling of my complaint, I would not buy from this seller again. Based on my experience, I strongly recommend that all buyers completely avoid this store. If you encountered its advertising on Instagram or another platform and had a similar experience, I encourage you to report the ad and explain what happened, asking the platform to investigate and remove any misleading advertising or advertiser accounts where warranted, to help prevent other buyers from being misled.
Response from PertceptionOct 20, 2026
Dear Rod, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team


