PersonaReviews of personanutrition.com

4.39,931 reviews
Personal Care
35131 SE Douglas St, Unit 110, Snoqualmie, Washington

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Persona

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About Persona

Persona is a personalized nutrition and wellness service that creates custom vitamin packs based on your unique lifestyle and health goals. Instead of one-size-fits-all supplements, we deliver daily vitamin packs designed to support your routine, diet, and priorities. Our process starts with an in-depth online assessment that looks at your habits, sleep, stress, fitness, and eating patterns. From there, we build a personalized vitamin program to help address potential nutrient gaps and support areas like energy, immunity, digestion, mood, and sleep. Your supplement plan can be updated anytime as your goals or lifestyle change. Quality and transparency are at the core of Persona. We use thoughtfully sourced ingredients, science-informed formulations, and strict testing standards. Each month, your subscription vitamins arrive in convenient, tear-open packs labeled by day and time, making it simple to stay consistent whether you’re at home, at work, or traveling. With Persona, you’re not left to figure things out alone. Subscribers can access expert support, ask questions about their recommendations, and fine-tune their personalized supplement routine whenever their needs evolve. Our goal is to remove the confusion from the supplement aisle and help you build a clearer, easier wellness routine. Persona continually improves its recommendation system with new research and real customer feedback. If you’re looking for a customized vitamin subscription that fits your life and supports your long-term wellness journey, Persona offers a straightforward way to get personalized vitamins you can feel good about—one daily pack at a time. Take the free assessment

Persona (personanutrition.com) has 9,931 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: personanutrition.com
Website: personanutrition.com
Category: Personal Care
Location: Snoqualmie, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Taylor Z.

May 21, 2018

DO NOT BUY!!!

DO NOT BUY!!!! THEY ARE A SCAM!!!!!!! I tried to call and cancel my order (which was placed last night) before shipment. I would've had to call anyway to cancel the recurring subscription. The "send us an email" button on the website doesn't work, the "contact us" form doesn't do anything, when I call the number listed it just rings and rings and then hangs up. Someone finally answered the phone, and when I said I wanted to get a refund and cancel, he said he will relay my message to the appropriate party and I'd get a call back. I explained I'd like to speak to someone now, so it can be canceled before shipment. He said he couldn't make any guarantees or tell me when they'd call back (even though it is business hours). I asked what are their hours, and he said 6-6 pacific time (9-9 eastern, which is now). I asked for a manager, he said there wasn't anyone to speak with, he is just the receptionist, there isn't anyone to speak with at all, all he can do is relay my message. How are you a receptionist for no one working? Unless you are a one-man scam artist (probably selling sugar pills) taking money and preventing people from cancelling and refunds. DO NOT BUY. NOT A TRUSTWORTHY COMPANY. Vitamins are also not regulated, meaning they can legally sell you sugar pills as "vitamins". This is clearly a scam business, don't be a fool and buy from someone REPUTABLE.

Response from PersonaMay 21, 2018

Hi Taylor - Looks like there was a misunderstanding from talking with our receptionist this morning. We strive to have at least one nutritionist available at 6:00 AM PST, but sometimes they are on the phone and can not speak to a customer immediately. We know how frustrating the uncertainty of leaving a voice mail can be, which is why we have a receptionist take a message and pass it on. I understand that you were able to speak to Karina and your order has been cancelled. I would like to take a minute to discuss regulation and quality standards of the supplements. All of our manufacturing meets the FDA cGMP, which includes pharmaceutical grade packaging. We source our supplements from reputable companies and we only use supplements that have been third party tested for purity and are regularly audited. Unfortunately there are some companies that do not follow these guidelines, but at Vitamin Packs we pride ourselves in going above and beyond to exceed these standards. I would like to offer you the opportunity to reach out to me directly if you have any further questions about us - [email protected]. I hope you have a good week! Best Regards, Jason Brown, CEO

About Persona

Persona (personanutrition.com) has 9,931 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: personanutrition.com
Website: personanutrition.com
Category: Personal Care
Location: Snoqualmie, Washington
Listed on Five Star Index: 2026

Persona reviews

Showing 767 reviews with 1 star · Clear filters

Beth P.
May 30, 2018
I thought the vitamin packs would be a…
Just get OTC vitamins and make your own packs. I thought the vitamin packs would be a convenient way to take my vitamins on the go.....they are individually packed and separated by day and night. However, I cannot take my AM vitamins until much later in the day because they interfere with my morning thyroid medications. The packs DO NOT separate on the perforated lines like they should and as a result, they tear right in the middle of the pack. This defeats the convenience of taking them on the go. Additionally, the vitamins in the pack are HUGE and difficult to swallow. I have taken similar doses in other vitamins without the monster size. They upset my stomach and were very difficult to stick with, so I cancelled my subscription.
Response from PersonaMay 30, 2018
Hi Beth - First, sorry to hear that your stomach is upset.Vitamin consumption is a very personalized thing and our nutritionists are here to support you. I would encourage you to contact us to discuss the interaction with your thyroid medication. Our team builds in interactions into our program and if we had know more about the issue with your medication we can adjust a pack to make sure that there are no issues. Regarding the perforation, we do currently do a poor job of showing you where to separate the packs. With your feedback we are going to look into adjusting this in the future. Our company is constantly evolving to make our customer experience continuously better, this even includes finding supplements that deliver the same amount of nutrients but in smaller sizes. Always know we are here to support you as a customer or not, feel free to reach out to our nutritionists to discuss your personal nutritional needs. My Best Regards, Jason Brown, CEO
customer
May 27, 2018
No place to cancel receiving vitamin…
No place to cancel receiving vitamin packs
Response from PersonaMay 29, 2018
Hi - We do easily allow customers to cancel simply by contacting us directly via email, phone, or chat. Additionally, we are about to launch complete account management on our website. I've looked into your account and it appears you have been able to cancel with no issues. If you have any questions, please do not hesitate to reach out to us as we are always available to help. Warm Regards, Jason Brown, CEO
Taylor Z.
May 21, 2018
DO NOT BUY!!!
DO NOT BUY!!!! THEY ARE A SCAM!!!!!!! I tried to call and cancel my order (which was placed last night) before shipment. I would've had to call anyway to cancel the recurring subscription. The "send us an email" button on the website doesn't work, the "contact us" form doesn't do anything, when I call the number listed it just rings and rings and then hangs up. Someone finally answered the phone, and when I said I wanted to get a refund and cancel, he said he will relay my message to the appropriate party and I'd get a call back. I explained I'd like to speak to someone now, so it can be canceled before shipment. He said he couldn't make any guarantees or tell me when they'd call back (even though it is business hours). I asked what are their hours, and he said 6-6 pacific time (9-9 eastern, which is now). I asked for a manager, he said there wasn't anyone to speak with, he is just the receptionist, there isn't anyone to speak with at all, all he can do is relay my message. How are you a receptionist for no one working? Unless you are a one-man scam artist (probably selling sugar pills) taking money and preventing people from cancelling and refunds. DO NOT BUY. NOT A TRUSTWORTHY COMPANY. Vitamins are also not regulated, meaning they can legally sell you sugar pills as "vitamins". This is clearly a scam business, don't be a fool and buy from someone REPUTABLE.
Response from PersonaMay 21, 2018
Hi Taylor - Looks like there was a misunderstanding from talking with our receptionist this morning. We strive to have at least one nutritionist available at 6:00 AM PST, but sometimes they are on the phone and can not speak to a customer immediately. We know how frustrating the uncertainty of leaving a voice mail can be, which is why we have a receptionist take a message and pass it on. I understand that you were able to speak to Karina and your order has been cancelled. I would like to take a minute to discuss regulation and quality standards of the supplements. All of our manufacturing meets the FDA cGMP, which includes pharmaceutical grade packaging. We source our supplements from reputable companies and we only use supplements that have been third party tested for purity and are regularly audited. Unfortunately there are some companies that do not follow these guidelines, but at Vitamin Packs we pride ourselves in going above and beyond to exceed these standards. I would like to offer you the opportunity to reach out to me directly if you have any further questions about us - [email protected]. I hope you have a good week! Best Regards, Jason Brown, CEO
customer
May 17, 2018
I have stayed on the vitamin packs and…
I have stayed on the vitamin packs and have seen no significant increase in energy. Some of the pills are rather large and taste terribly. I would not recommend.
Response from PersonaMay 17, 2018
Hi - We hear you and I want to connect you with our lead nutritionist to discuss you wellness journey and to see how we can adjust your packs to make them more optimized for your body and help find alternatives that are a bit easier to swallow. Our customer advocate, Heather, will send you an email in a few minutes. Thank you for taking time to leave your feedback and have a good week! Warm Regards, Jason Brown, CEO
Lindsey L.
May 17, 2018
Awful smell and taste
I wanted to love these vitamins. But the taste and smell.... were awful. So many times I would open the packet and gag so much from the smell I would end up throwing them away. The days I did put them in my mouth fast enough to not smell them, the taste would send me into gagging fits.
Response from PersonaMay 17, 2018
Hi Lindsey - We hear you! Our nutrition team has worked to reformulate our Foundational Multi, which has just arrived. Our customer advocate, Heather, will reach out to you to connect you with our lead nutritionist. She would love to hear more about your experience and to see if there is something we can do to try our better smelling and tasting multi. Thank you for taking time to leave your feedback and have a wonderful week! Best Regards, Jason Brown, CEO
customer
May 7, 2018
I didn't sign up for auto renewal
I didn't sign up for auto renewal, in fact, I selected the opt out option. Yet, was still charged. Thankfully, customer care was able to reverse the charge.
Response from PersonaMay 7, 2018
Hi - I apologize for any confusion caused when you placed your order. On the check-out page, order confirmation email, and invoice in box we do call out that our service is auto-renewal to make sure that our customers know what to expect when purchasing their first box of Vitamin Packs. You are important to us, so we make it easy to cancel and I am happy to hear that our nutritionists were able to cancel your order and refund you without any hassle. In the future, if our team can be of any help please do not hesitate to reach out to us ([email protected] or 1-800-983-3887). Thank you again and have a good week! Yours in Health, Jason Brown, CEO
Josh B.
Feb 27, 2018
I haven't noticed any difference taking…
I haven't noticed any difference taking these supplements for more than a month now.
Response from PersonaFeb 27, 2018
Hi Josh, We're sorry to hear that. I'm am going to reach out to you via email to set-up a conversation with one of our Nutritionists. She'll be happy to talk with you to see if we can adjust your packs for optimal results. Thanks for the feedback and have a great day! Yours in Health, Heather @ Vitamin Packs

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About these reviews

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DO NOT BUY!!!

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Awful smell and taste

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