PersonaReviews of personanutrition.com

Response from PersonaJan 9, 2019

Hi Diane - Sorry to hear that you've had a change in health status. I've asked our registered dietitian, Angie, to review your account and contact you to answer any questions you may have. We are here to support you. Warm Regards, Jason Brown, CEO

Response from PersonaDec 3, 2018

Hi Nick - I'm sorry to hear that you are not feeling well. I've asked one of our nutritionists to reach out so we can learn more about what happened. Warm Regards, Jason Brown, CEO

Response from PersonaNov 27, 2018

Hi Matthew - Thanks for flagging us on the issue. I've looked into this and it appears your package was delivered on November 16. I've asked one of our nutritionists to reach out to you regarding the issue and we can get you your packs redelivered. Warm Regards, Jason Brown, CEO

Response from PersonaNov 26, 2018

Hi - I am sorry that you are not impressed with our vitamins. I wanted to take a moment and address what you've written regarding how the packs are created. We do have a Medical Advisory Board and a team of nutritionists who use emerging research to create the algorithm that we use. All of the questions and logic are reviewed regularly so they are never out of date. Additionally we are the only personalized vitamin pack company that checks for drug-nutrient interactions, which are applied when providing a recommendation. Finally, all of the orders are reviewed by our on-staff nutritionists before they are processed to make sure you are getting a truly personalized experience. Our team of nutritionists are always here to answer your questions and can be easily reached via chat, email, or phone 7 days a week. We want to support you. Warm Regards, Jason Brown, CEO

Response from PersonaNov 3, 2018

Hi Cece - Thank you for flagging us of this issue. It appears that your package was returned to our office. I've asked one of our nutritionists to reach out to you confirm your delivery information, so we can get your package out to you ASAP. I want to apologize for the delay and I hope we can turn around the experience. Thanks for giving us a try and have a wonderful weekend! Warm Regards, Jason Brown, CEO

Response from PersonaOct 19, 2018

Hi Angie - I wanted to address this issue. I asked our nutrition team to look into our ticket system to see what could have happened since we try to respond within two hours unless an email comes in after business hours. It appears that on 10/17 you sent an email to our team and within an hour you received an initial reply. It does look like you had a few email exchanges with our nutritionist Courtney. Yesterday she sent you a follow-up email, but has not heard back. She also called and left you a voicemail. We would love to help you, so please feel free to respond to the Courtney's email, give us a call at 1-800-983-3887, or chat via our website. Warm Regards, Jason Brown, CEO

Response from PersonaSep 17, 2018

Hi - Thank you for taking time to leave a review. I've asked a nutritionist to reach out to you to get more information about your experience. When you complete the assessment online we create a personalized vitamin pack, which you can add and delete supplements as you see fit. Additionally our team is always here to support you and happy to talk through your questions and further customize your packs. Please be on the lookout for an email from our team, so we can make this right. Warm Regards, Jason Brown, CEO

Response from PersonaSep 10, 2018

Hi Jason - Thank you for taking time to leave a review. I wanted to let you know that I reviewed your account and it looks as if you spoke to one of our nutritionists regarding updating your pack during your second month. It also looks as if she didn't completely explain that you would again receive the 30% off for that month and the price she provided was after your promotional period was over. I've asked one of our nutritionists and customer service lead to reach out to you to see how we can make this right. Warm Regards, Jason Brown, CEO