Ashley
Poor communication out weighs positive…
Poor communication out weighs positive health benefits. I liked my vitamins and was able to take them for a couple of months. However I stopped getting my subscription with no notice. My assumption is that I got a new credit card and I needed to update my number but nothing was sent to me. I tried to log in and my password wasn't accepted. I tried to reset my password several times and received nothing. The lack of communication far out weighs any good that I had with the vitamins. I am truly disappointed in this experience and will not recommend thie service going forward.
Response from PersonaSep 27, 2018
Hi Ashley - I want to thank you for leaving this review. It's not easy to hear frustration from a customer, but we always welcome it since it helps us get better. First I want to apologize that you did not receive a credit card failure notification email. According to our system it was sent to you, but I suspect it went into your junk folder. Regarding the functionality on the website we are looking into the issue and again I do apologize. I do hope that you consider giving us another opportunity as we are continually evolving to make your experience the best it can be. I've asked one our nutritionists to reach out to you directly to get more feedback and learn what we can do to improve. I want to thank you again and I do hope you have a good rest of your week! Warm Regards, Jason Brown, CEO