PersonaReviews of personanutrition.com

I wanted to share my experience with your subscription model. I thought I was purchasing a single box, but I was unexpectedly charged over $100 the next month without clear warning. The email reminder I received, titled 'Keep Up the Good Work,' didn’t signal that it meant a renewal, and considering all the emails I get daily, I didn’t think much of it. I understand for safety reasons that you can’t accept returns, but I reached out the day it shipped to try to address the charge and avoid the order. Even a partial refund would be amazing, as it’s a lot of money for a student. I would have been stoked to try it again had the resolution process been more helpful. I love the idea of a subscription for this kind of product, but trials should be easier to conduct without an auto-renew on products exceeding $100.

It is crazy that you can’t cancel online and have to call. Absolutely ridiculous. For this reason alone I will go elsewhere!

I have canceled all orders as your company does not do what it says it will do and charges way too much. next I will deny any charges if you tried to ship me another shipment and report you to the BBB (better business bureau) and only fraud department. I will also write a negative report on your website.

I have been unable to log into your website. I have sent an email about resetting my password. No response. I guess I will try calling now. It shouldn’t be this hard. I hit the send me email to change password. No response. Sent email. No response

Have not received my purchase on 8/22

I had gone into their website to delay my shipment by several months. Two days after I delayed my shipment , I received an email stating that Persona mailed out my shipment. This happened to me two times. The customer service was very unreceptive and said that I delayed too late when I delayed before they sent me the notice of shipment. I had been a long time customer and the customer service representatives offered no goodwill at all and could offer not any assistance except to say I was too late in delaying my order, which I know I was not.

I would like to cancel my subscription, but I am being forced to talk to a nutritionist first. I do not want to do this, I just want to cancel.

I’ve tried to reach out several times in an attempt to find out if I can give a subscription to a friend as a gift and have heard nothing. I’ve tried calling, text, and email for several weeks and have had zero response.