Emily C.
Supplements Good, Auto Shipping Needs Work
While I like the supplements, the auto ship needs some serious improvement. I ran out of vitamins before receiving my next auto ship. Because of the way the supplements are packaged in the box, I did not realize I was so low otherwise I would have moved up my auto ship. Since the program is telling you to take the supplements twice a day, I feel like they should know when you are going to run low and adjust the shipping accordingly.
Response from PersonaApr 16, 2020
Hi Emily, Happy to hear you like the supplements! Thanks for the feedback on shipping. When you place your first order, we will automatically ship a new order every 28 days, and with FedEx delivery within the US, shipments should arrive in 2-3 days. This should arrive in time when your previous packs run out. However, as you say you can cancel at anytime or change the next ship date by signing into your account in case that's needed. Hope this was helpful! Warm regards, Thao, Customer Service




