PersonaReviews of personanutrition.com

When I tried to use the online questionnaire everything was fine until I put in my meds and the continue button stayed "greyed out" and I couldn't continue. I tried this a couple of times with no success. I tried CS, was given some instruction, can't remember but didn't work. I called back, got a different person, was eventually told to try a different browser. Not sure that worked, can't remember. Think I ended up giving my med info on the phone. Since I was already taking many things, didn't need that much. Would be easier to get everything in one place when I run out. Order 3 or4 supplements to try out. Like the ideal, but going through the assessment was not fun. In addition, one of the questions didn't make sense, pointed out to the CS person.

My order was supposed to have specific vitamins taken in the morning and again in the evening. Some packs were missing vitamins and some packs had too many. Also when I tried to separate the morning and evening packs there was no perforations so they tear apart and I have vitamins all over the floor. The persona customer service reps response was “sorry sometimes our machines make mistakes “.

Some pills too large. Emailed customer service asked questions. They didn’t answer my questions (fully). Huge turn off. One of my questions was what if I don’t eat breakfast and my package says morning. Response: you need to take them every day. That not answering my question. I was looking for eat lunch or dinner and take after. And no one offered smaller pills. Now I’m stuck with my huge pills.

First off, packaging is terrible. I try to separate a day's package and it just rips the packet in half. Second, I can tell the quality is iffy, and questionable. Third, I can't stand how you are only able to choose your recommendations and not create a custom package. The only way I can choose what I actually wanted is to remove all of the recommendations and just choose "add-on supplements". I'm not impressed. The only reason to consider Persona is because their selection is larger than others (they have ALCAR). But if the quality isn't as good...then who knows if it's worth it.

I'm very dissatisfied with the app and the website. I don't like that I have to put in my name and email like I'm signing up all over again, or take a quiz to simply adjust my order. I want to choose which vitamins I want just like I would at the store, and without having to jump through hoops. The customer service was difficult to handle and I "accidentally" ordered 2x in a week. The current system is not efficient and it's also very expensive. I truly love the way I feel with the vitamins. I think I would continue to use this only if the price went down and the app was more efficient.

I kept getting sick after taking the pills and nothing on the website had any good suggestions on how to resolve this.

To expensive and couldn't afford

I previously rated this 4 stars, with the website being a major issue. They've made some great updates to the website, and that would have lead me to update my review to 5 stars, but the new packaging changes everything. I HATE it. They changed from 2 boxes (1 for morning, 1 for night) to one box for everything, with morning and night alternating. I constantly forget to take my morning pills. I kept my box on my desk at work as a reminder, and now I don't have that option. I've tried putting extras in my desk and in my purse, but I never remember until I get home. I've been giving it a go for 2 months now and I'm wasting so much money. I can't take pills first thing in the morning due to nausea from a medical condition, so I have to wait until my stomach won't revolt against me. I'm so frustrated with the new packaging. I get that they want to be green, but it's a financial drain for me personally. I know I can't be the only one out there having issues with this. I really wish they'd give you the option to choose 1 or 2 boxes instead of assuming. I've cancelled my morning pills at this point, which is really disappointing because they did help when I remembered to take them. The customer service and how well the good night formula works for me is the only saving grace at this point. If I can find something else that works as well as their night time formula, I'll probably cancel altogether.