Alexis G.
I signed up for Persona because I was…
I signed up for Persona because I was tired of filling up vitamin containers every week. When it comes to the product, it is good in theory. However, the selection of products leaves a lot to be desired and if you follow the quiz and then choose additional vitamin add ons, you are charged for the entire add on even if one was already in your stack. Another issue is the shipping and customer service. I was almost out of vitamin packs and the app, which is hard to navigate, seem d to show that my next order had not processed. I called customer service who seemed unbothered by this but said there was a production issue but my order should ship in the next two days. A week and a half later and I still don’t have my product. I wasn’t offered a discount or account credit. The whole point of signing up was to encourage myself to take my vitamins every day. I will most likely be canceling my subscription
Response from PersonaNov 25, 2024
Hi Alexis, Thank you for taking the time to let us know of your concern. I do apologize. It looks like your order did leave our facility 5 business days after it invoiced, but the shipping is taking a while due to delays caused by the Washington storm last week. Our facility is in the Seattle area. The order appears to be scheduled to arrive tomorrow. Regarding your mention of duplicate pills, customers are able to delete anything they want from their account, but the system will also not let you add a supplement duplicate if that pill wouldn't be safe. Many supplements have upper limits of 2 or 3 pills, but if you only want one, the other can be deleted. I am sorry for the delay and will be happy to offer you 20% off your next order for this inconvenience. If you would like a pill deleted from your standing order, feel free to call and ask for me and I will be happy to help. There are two Lori's here, so please make sure you ask for Lori G. Warm Regards, Lori G.