John M.
Cancelled after 2 months and a couple…
Cancelled after 2 months and a couple of other reasons. First, the app isn’t very good — despite setting the reminders to take the packets the settings don’t stick — I would change times and get the old time. I even stopped all reminders and if still get a banner on my phone . Second, and this was really bad.... I changed my program by deleting the melatonin and they ended up putting all the pills into a morning only pack vs morning and bedtime. When I asked why , the agent said “because we can fit up to 8 pills in one pack”! That statement right there told me they don’t care about personalization — it’s about number of pills in a packet. It didn’t sound right and it was contrary to the whole morning and bedtime routine Kelly Ripa touts in the advertising. I also didn’t notice any difference at all .
Response from PersonaSep 9, 2020
Hi John, Thank you for reaching out to us. We do value all customer feedback as this helps us grow and improve! For some supplements, it can take up to 90 days to see a difference in how you feel. Our nutritionists are always happy to work with you to adjust your packs to something that works for you specifically. I will have one of our nutritionists look over your packs and reach out. In the meantime, don't hesitate to reach out to us at [email protected] if we can help answer any of your questions! Warm regards, Tisha, Persona Nutritionist