Customer
Assessment seems detailed, but overall lacking.
Assessment seems detailed, however the recommendations include packages of items, which appears more like an upsell than actual needs. For instance, multiple items include the same supplement. Took the actual recommendations and didn't have any improvement in overall health nor in my sleep quality even with the designated sleep package. The customer service rep chatted was abrupt and non-apologetic. Another member of my household did the assessment and took the recommendations and her digestive symptoms worsened and the one supplement, Ashwaghanda, caused severe irritability. The customer service rep chatted with in that instance was apologetic, provided a refund, and offered to work with her to make a better program. It was asked that she re-take the assessment which then provided recommendations that weren't included as items of issue in the assessment. As a generally healthy person with a good diet and exercise regimen, it was overall disappointing for about $50/month at the 30% off initial discount. Felt better on the few supplements that the Vitamin Shoppe employee recommended.
Response from PersonaOct 27, 2020
Hi Heather, We appreciate you taking the time to leave a review outlining your experience. I am going to have one of our Nutritionists reach out to you directly regarding your concerns. Warm Regards, Lori, Customer Care Specialist