customer
Their product is great. . .shipping isn't
Their product is great, totally recommend. Their follow-up with me is also great and appreciated. However, it's disappointing that my second shipment of vitamins was charged to my card on May 9th, not shipped until May 11th, and not scheduled to arrive at my house until May 18th (before 7 p.m.). The timing of this puts me more than a week without taking the vitamins they tell you in their informational flyers to stay consistent. That consistency requires product and prompt delivery.
Response from PersonaMay 20, 2022
Hi Karen, Thanks for your review. A 3 day processing/packaging/shipping timeframe is within our standard turnaround. I do see this package took a week to arrive once UPS had it in their possession, and I do apologize for that. If you would like us to move your next order date up a few days in order to create an overlap, so you don't have to be concerned with this again, please reach out. We will be happy to help. Warm Regards, Lori, Customer Care Manager