customer
I never received the email stating my…
I never received the email stating my order was going to be renewed. I contacted customer service the same day I show my card being charged; I even confirmed my order had not processed or shipped yet as it was the same morning it was “confirmed”. I wanted to cancel this order, as I don’t appreciate not having the opportunity to change what was being sent. I explained this and the fact that one of the items upset my stomach and the other was no longer needed (prenatal) to the customer service rep. All I kept being told was their system showed the email was sent and nothing they would do. I understand you have terms and policies but for a first time customer on their first reorder I wasn’t even offered to change that order to other items let alone the understanding of it being a person on the other end and simply cancelling this as a one time courtesy. Shows me this company only cares about money and nothing else; unlike what their ads protray
Response from PersonaFeb 23, 2023
Hi Rachel- We appreciate your feedback. I do see our agent refunded for the supplement which you indicated was causing you trouble, per our policy. I also see we sent notification of the reorder, per our terms and conditions, on Feb 12th. Please check your spam folder if you do not see an email from us in your inbox. The date of the next reorder is also always available on your customer account dashboard. Because all orders here are personalized, and because these are a health product, we are unable to refund for orders after the order has been invoiced. Warm Regards, Lori, Customer Care Manager