customer
I canceled my subscription before my…
I canceled my subscription before my payment was due and they still charged me...

Persona is a personalized nutrition and wellness service that creates custom vitamin packs based on your unique lifestyle and health goals. Instead of one-size-fits-all supplements, we deliver daily vitamin packs designed to support your routine, diet, and priorities. Our process starts with an in-depth online assessment that looks at your habits, sleep, stress, fitness, and eating patterns. From there, we build a personalized vitamin program to help address potential nutrient gaps and support areas like energy, immunity, digestion, mood, and sleep. Your supplement plan can be updated anytime as your goals or lifestyle change. Quality and transparency are at the core of Persona. We use thoughtfully sourced ingredients, science-informed formulations, and strict testing standards. Each month, your subscription vitamins arrive in convenient, tear-open packs labeled by day and time, making it simple to stay consistent whether you’re at home, at work, or traveling. With Persona, you’re not left to figure things out alone. Subscribers can access expert support, ask questions about their recommendations, and fine-tune their personalized supplement routine whenever their needs evolve. Our goal is to remove the confusion from the supplement aisle and help you build a clearer, easier wellness routine. Persona continually improves its recommendation system with new research and real customer feedback. If you’re looking for a customized vitamin subscription that fits your life and supports your long-term wellness journey, Persona offers a straightforward way to get personalized vitamins you can feel good about—one daily pack at a time. Take the free assessment
Persona (personanutrition.com) has 9,931 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
I canceled my subscription before my payment was due and they still charged me...
customer
Removed Tru Niagen and now have a shortage and you’ve removed more from my packs.
Angela B.
I been trying to cancel my subscription and they told me they cannot cancel the payment for last month and can help me cancel last month, but they charge me again this month. 😡
Aaron G.
When you want a refund or to speak with someone in management because you missed the deadline by a day they can’t help you and won’t issue a refund. They tell you there’s no one to talk to like the company is ran by anyone or you can wait for a email in 24 to 48 hours. Very unprofessional I must say so. Very swell must be ran by wall street guys
customer
My vitamins ran out and the replacement supply still has not been shipped even though I was charged several days ago. Then I received an email that many of my vitamins were out of stock and not going to be included. It's too expensive and unreliable.
Oliver R.
DO NOT SUBSCRIBE! ESPECIALLY IF YOU ARE IN THE UK .... First box, heavily discounted...arrived on time. Box two...chased, finally arrived Box three...discount removed even though it was meant to be on for three months. Happy to take the money...box never shows up. Cancelled. Requested a refund. Was offered a new box and a huge discount for the next three months (you can get up to 60% off easily here). New box still never arrived... Refund requested again. Promised several times now that this will come. Still no refund. Basica summary. Happy to take your money, will discount massively, rarely will deliver on time, hardly deliver at all... impossible to get any form of refund. AVOID THESE GUYS
customer
Watch out!! I postponed my shipment and they charged my credit card anyway. I didn't authorize that so am I wrong by saying that is theft? Beware of Persona.
Response from PersonaAug 8, 2023
Hello, I am Truly sorry to hear about your experience with your shipment. We value our customers trust and its essential for us to maintain transparency. To Clarify, per our terms and conditions, an order must be canceled or delayed within 48 hours after receiving notice of upcoming charges for your subscription order. If there was any confusion or if you did adhere to this window and the charge still went through, its vital that we address this immediately. If there are any other concerns or questions you have, or you'd like further clarification on our policies, please don't hesitate to reach out to our customer care team. Warm Regards, Lori, Customer Care Manager.
customer
The auto renew payment was at the bottom on an email regarding my nutritionist. There should be an email with subject of auto renew payment & confirming that I want to continue the regiment. When I called the employee Tiera said it was nothing she could do and I still had to pay even if I wanted to change my regiment or cancel. That alone has lost me as a customer.
Response from PersonaAug 11, 2023
Hello, I sincerely apologize for the confusion regarding the auto-renew notification and the experience you had with our team. Please contact us at [email protected] so we can discuss a solution and address your concerns. Best regards, Lori, Customer Care Manager.