Heather S.
Had a problem with my order on day 1
Had a problem with my order on day 1. Called customer service and they couldn't seem to care less. Theyre "fix" did not help me at all. They replaced my missing sauce but for the meals that came opened they refunded me $4!? They wouldn't replace so I'm not getting the full diet bc I'm not going to purchase a full 28 days to replace a couple of meals. And when explaining why she mentioned the amount was bc I used a living social Groupon voucher. So they gave me the super discounted prorated refund on a voucher that is a one time use only and ill be paying 60% more to reorder food that they sent opened. Seems fishy and wrong. I told rep this and as with the rest of the convo she didn't care. I didn't even include the ones that the label and heating time was cut off on the bag. The food is awesome but there are several other avenues to get it without the bad customer service. I paid a little more bc they were supposed to be very involved and etc etc but that wasn't true in my case from day 1.
Response from Personal Trainer FoodApr 12, 2018
I am so sorry for any delivery issued with your order, and that some of your items were open upon arrival. Our Customer Support Manager will be reaching out to shortly to work with you to learn more about your experience and work with you to make this right.