PersonalHour Pilates USReviews of personalhour.com

Chris Valentine

I recently purchased the Personal Hour Nano Elite Plus Reformer with Tower, and I couldn’t be happier with it. The machine is absolutely beautiful and feels very high quality. The carriage is incredibly smooth, and the padding is comfortable, which makes workouts really enjoyable. Installation was surprisingly easy, and everything felt well-designed and solid once it was set up. One of the things I appreciate most is the spring mechanism—it offers so many combinations that it truly works for every level, from beginner to advanced. It gives a lot of flexibility for different workouts and progressions. I’ve only had it about a week, but it already feels like a fantastic addition to my home studio. Customer service has also been spectacular. I made a mistake during the ordering process, and their team bent over backwards to help me find solutions and options so I could still get exactly what I wanted. That level of support really impressed me. Overall, I highly recommend this reformer to anyone looking for a beautiful, well-built machine with excellent functionality and outstanding customer service.

I absolutely love my new Personal Hour reformer. It is very solidly built, was easy to assemble, was packed very well for shipping, and arrived in less than two weeks. And I love that it looks like a piece of beautiful furniture in addition to being so functional. Would highly recommend.

Excellent customer service and amazing quality!

I wanted to go see first hand what these machines were all about. I was given LOTS of time, provided with great information, and was not rushed or overwhelmed. I felt like they really listened to what I wanted and what I was looking for. I was so impressed with the customer service and knowledge of of the staff!! The experience was truly great. I do think it's worth it to come by if you are in the area. The machine that I thought I wanted really wasn't the one I needed, and one of the accessories I thought I didn't want, I did after trying it out. They offer so much customization, and so many options, you can't really go wrong!

Great customer service and a great table!

I had to pick a retirement gift and since I live in Ohio, I was able to visit the Dublin showroom. Super easy to schedule an appointment online with several time slots available. Shakira gave a great demo of different machines and pros and cons. Very low key and patient with all of my questions. BEAUTIFUL showroom! I felt I was in a high level spa! Once I got home, I had a few more questions so I emailed Shakira. I later sent an email to the general email and Nouna responded promptly. I have since ordered and picked up the Janet 2.0 elite. I was able to pick it up in a week. Gentlemen putting it in my car were very careful as it was not in the big box like they use for shipping since we picked it up. They were patient waiting for us to do a tie down and a blanket over it in our truck. Excellent experience. Easy to set up with the video on the website. I then worked out with a video also on their site. As a newbie to reformer Pilates, I recommend the purchase from Personal Hour. Top notch company. Machine is so beautiful and very well-made. I have it in my family room! I would highly recommend.

I've been wanting to upgrade my at home reformer and had a few requirements. I wanted something made of wood, I wanted a high weight capacity and I wanted it to fold. My reformer arrived within a couple of weeks, was ready to assemble and is gorgeous! I couldn't be happier.