PersonalHour Pilates USReviews of personalhour.com

I can’t say enough great things about PersonalHour! Their reformers are excellent quality, beautifully made, and have exceeded my expectations. From the moment I placed my order, their customer service was absolutely outstanding. Every question I had was answered quickly, professionally, and with genuine care. It’s rare to find a company that stands behind its products the way they do. The entire experience, from ordering to delivery, was smooth and stress-free. If you’re looking for high-quality reformers backed by exceptional customer service, I highly recommend PersonalHour. I wouldn’t hesitate to purchase from them again!

As a classically trained Certified Pilates Instructor (certified 2004/05, 15 years of teaching), I’ve used nearly every studio-grade reformer on the market. When I needed a home setup, I was frustrated by the exorbitant cost of professional equipment, which often locks out trainers and enthusiasts. Finding PersonalHour (PH) was a game-changer. Their Nano Pro Elite Pro Max with Tower is absolutely gorgeous with its maple base and high-quality leather. More importantly, the functionality is flawless—the movement is incredibly smooth, with zero sticking or squeaking. It truly blows other well-known studio brands out of the water. We did end up with a mat extender that was too small, and due to some miscommunication, the second one was too big. They were very apologetic, and did everything they could to make it right, and we did finally get the correct size and it'e perfect. If you take care of this reformer (replace springs when needed, oil down the springs and condition the wook), you'll have this for a really long time! I highly recommend it!

The Nano Pro Max Reformer is awesome. I am so impressed with the quality and durability. It is just as nice, if not nicer than the studio reformer I have been using for the past 6 months. It is so nice to have this reformer in my house, no more rushing to get to class and fighting for spots in the classes I want. Personal Hour goes above and beyond to ensure a positive customer experience. My crate was damaged during shipping and getting it to open was a challenge. They were extremely helpful and responsive which made it much less frustrating. I would highly recommend purchasing a Reformer from Personal Hour. The craftmanship is unmatched and to get it at half the price of Balanced Body made the decision a no brainer!

I am so incredibly happy with my new reformer from PersonalHour! The craftsmanship is amazing! My reformer arrived pristine with every piece carefully wrapped and protected by their shipping personnel. Their customer service team was super friendly and responded to my questions quickly. I couldn’t be happier!

Final Update: Received my Nano Pro Max in Bone on July 9th, ordered on April 22nd. I am on the West coast. If you don’t mind waiting 3 months for on demand/custom color it is definitely worth the money and wait time. If you are anxious to get your machine, I would recommend choosing an in stock item. I used the white glove service only because my reformer went upstairs and knew I could not do that on my own. I would not pay extra for the set up because the deliver drivers are not familiar with this product. I did not mind setting up the machine on my own. The online instructions are well written. Quality Rating - 5++Stars - I purchased the Nano Pro Max in Bone. The quality of materials is gorgeous. Easy installation. Customer Service/logistics 3 stars- I was really frustrated that they showed my exact product in stock weeks before mine was shipped. When I questioned the company they stated they could not send the one in stock due to mine being in production. UPDATE: Received a call from Personal Hour and they stated my reformer will be shipped next week. Impressed that they would call on a weekend. Due to the holiday next week it will take a little longer to arrive. I have paid for white glove delivery and hope all goes well. I will update as soon as I have received my reformer. Anxiously awaiting. At this point I am not thrilled with the experience. I placed my order on April 22nd with an expected delivery date of July 1st. My frustration continues when I look on their website and the exact same model and color I purchased is showing in stock!! So why have I been waiting 10 weeks!! Like many others, I feel like I have been scammed!! When I contact the company they said because mine was an “on demand” color they could not send the one that was showing in stock due to being in production already. Which makes no sense. Send the one in stock and mine could be the next one in stock! Poor business practice! My order #26_W17_17182 - placed on April 22, 2026 for RE01 in Bone not a custom color! At the time I ordered your site said 6-8 weeks for on demand and 8-12 weeks for custom color. I checked your site twice and found it stating Bone in stock but I have received no shipping information and your staff keep telling it’s still in production. I have a photo that I am unable to post, showing again that you have the RE01 reformer in Bone in stock as of 5 minutes ago.

I'm so glad I went with the Personal Hour Nano Plus Studio Reformer for my first reformer! I did months of research before buying, and Personal Hour stood out because everything came together at one price—no extra add-ons to track down. I ordered in April, it arrived right on time, and I put it together myself with no trouble. One honest tip: the package is big and heavy, so plan to be home for delivery and have a second person on hand to help move it inside—I had two family members help, and it made all the difference (unless you pay for the additional delivery service). A few months in, I use it almost every day and absolutely love it. It's a serious, beautiful piece of equipment, and the team was lovely about answering all my questions along the way. Highly recommend!

The Personalhour Reformer is a great machine. It was delivered on time and easy to put together. I have used it almost every day since I receive it. The team at Personalhour are very responsive and easy to communicate with. I have a friend that bought one at the same time and loves hers as well.

I was comparing all the at home reformers I looked at, to the Balanced Body Studio Reformer I used in my classes, as I knew how smooth they were and how good the quality seemed to me. I purchased the Nano Elite 2.0 reformer from PersonalHour Pilates. The exceptional quality and price could not be beat! I was extremely pleased with customer service, as well! I couldn’t be happier!