PersonalHour Pilates US Reviews | Read Customer Reviews of personalhour.com

PersonalHour Pilates US Reviews | Read Customer Reviews of personalhour.com

PersonalHour Pilates US reviews

Showing 187 reviews with 5 stars · Clear filters

Mckenzie
Jul 23, 2026
Great service
I had the pleaser to work with the Personal Hour staff in-person. From the first inquiry email to the pick-up everyone was knowledgeable and extremely helpful. As for the reformer I bought the Nano Pro Max Studio Pilates Reformer. Set up was easy and quick- I have been extremely happy with reformer and with the App I have been able to take classes for free.
Response from PersonalHour Pilates USAug 4, 2026
Thank you for all your kind words Mckenzie! we truly appreciate the feedback and we are so glad it was a simple installation process for you as well! Thank you for coming in and joining us for a tour we are always happy to help here at PersonalHour!
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Janice
Jul 20, 2026
Personal Hour Customer Service AAAA+ received our reformer today and had…
We received our reformer today and had a bit of an issue but of our own making because we ripped the covering for the foot bar while unpacking the reformer. I immediately texted personal hour and within 30 minutes I got a reply super easy fix. I took care of that immediately and was beyond impressed start to finish with personal hours customer service. The reformer came perfectly packed, but it was our error but still Personal Hour helped us tremendously. I would purchase again from this well respected company!
Response from PersonalHour Pilates USJul 23, 2026
Thank you so much for sharing your experience, Janice! We’re glad our team was able to respond quickly and help you resolve the issue so you could enjoy your reformer right away. We truly appreciate your kind words about both the packaging and our customer service. Your trust means a great deal to us, and we hope you enjoy many wonderful Pilates sessions with your new reformer!
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J A.
Jul 17, 2026
Great delivery driver and well packaged…
Great delivery driver and well packaged in a crate. The reformer and accessories are super solid on par with a commercial studio unit. The only suggestion I have is this might have been a time to do opt in for white-glove-delivery, especially if your placement involves a different level of your home! I am almost always a DYI kinda guy but this is definitely a 2 person job and getting rid of the crating at the time of delivery would have saved me a 30 minute drive to a dump that accepts wood scraps.
Response from PersonalHour Pilates USJul 18, 2026
Hi J! Thank you for the thoughtful review. We’re glad everything arrived safely and that the reformer feels comparable to a commercial studio unit. You’re absolutely right about white-glove delivery. It normally needs to be arranged before the order ships, since those deliveries are routed through a specialized final-mile provider rather than sent directly to the customer. Once an order is already moving as curbside delivery, changing it can be difficult and has not always produced the best experience. We appreciate the feedback and will look at ways to make this option clearer and easier to arrange. Wishing you many great sessions with your new reformer, and please reach out anytime.
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Melinda S.
Jul 16, 2026
I love my new reformer
I love my new reformer! It arrived in a sturdy crate and needed just a minor amount of assembly which I figured out from watching a tutorial online. Wonderful quality and customer service! Highly recommend.
Response from PersonalHour Pilates USJul 18, 2026
Hi Melinda! Thank you so much for your review. We’re happy to hear you love your new reformer and that setup was easy to complete with the tutorial. It means a lot to know you’re pleased with both the quality and our customer service. Wishing you many wonderful sessions ahead, and please reach out anytime.
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Rebecca B.
Jul 15, 2026
Great home reformer
Great home reformer! Folds well, all the accessories you could want, and shipped really fast! Highly recommend.
Response from PersonalHour Pilates USJul 18, 2026
Hi Rebecca! Thank you for the lovely review. We’re so happy the reformer is working well in your home and that you’re enjoying the foldable design and included accessories. It’s also great to hear it arrived quickly. Wishing you many enjoyable workouts ahead, and please reach out anytime.
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susan M.
Jul 13, 2026
Excellent Equipment!
Excellent communication. I needed guidance in selecting the right reformer for me. Delivery was seamless and packaging great! Easy to put the reformer together, and I was using it immediately. Purchasing my own reformer was cost-effective. No expensive studios with ridiculous fees and rules. I am very happy with my purchase and look forward to many years of Pilates!
Response from PersonalHour Pilates USJul 18, 2026
Hi Susan! Thank you for sharing this. We’re so glad our team could help you choose the right reformer and that everything from delivery to setup went smoothly. Being able to enjoy Pilates at home, on your own schedule, is exactly what we hope to make possible. Wishing you many happy years with your reformer, and please reach out anytime.
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Baranda E.
Jul 11, 2026
Love it!!!!
Reformer arrived in a large crate in perfect condition. While I wish it came with more instructions on how to assemble and what each piece was, I absolutely love my reformer. Solid, smooth, and great quality!
Response from PersonalHour Pilates USJul 18, 2026
Hi Baranda! Thank you for sharing this. We’re so happy your reformer arrived in perfect condition and that you’re loving how solid and smooth it feels. Your feedback about the assembly instructions and accessory guidance is very helpful, and we’ll keep working to make the setup experience clearer. Wishing you many wonderful Pilates sessions ahead, and please reach out anytime.
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Lorraine
Jul 9, 2026
My reformer arrived in about a week
My reformer arrived in about a week. I have had it for several months now. Set up took about 45 minutes, including the time to remove the packaging. Everything is working well. Using this reformer is a joy, it appears to be well made and works smoothly.
Response from PersonalHour Pilates USJul 18, 2026
Hi Lorraine! Thank you for sharing your experience. We’re so happy to hear that, even after several months of use, your reformer is still working smoothly and bringing joy to your Pilates routine. Wishing you many more wonderful sessions ahead, and please reach out anytime.
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