Customer
Absolutely love my reformer!
Absolutely love my reformer!
Response from PersonalHour Pilates USSep 4, 2026
Thank you for your feedback! We hope you enjoy your reformer!

PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 187 reviews with 5 stars · Clear filters
Customer
Absolutely love my reformer!
Response from PersonalHour Pilates USSep 4, 2026
Thank you for your feedback! We hope you enjoy your reformer!
Kellie
I purchased the nano pro lite reformer from personal hour a little over a month ago and love it! They were recommended by two instructors I trust. When it was delivery we the crate was slightly damaged but it was packed so well the reformer was still in perfect condition. It was easy to put together. I love the bone color. I also really like that I get access to their app for personal hour app that has videos of different flows. Highly recommend.
Response from PersonalHour Pilates USSep 4, 2026
Thank you so much for all of your kind words and feedback Kellie! We hope you enjoy your Nano pro lite! please feel free to contact us if you have any further questions!
Laura M.
Communication with the company was very easy and they made sure to get back to me promptly. I’m very happy with the delivery and status of the reformer! Will be recommending to friends and family.
Response from PersonalHour Pilates USAug 24, 2026
Hi Laura! Thank you so much for your feedback and kind words. We are glad you got your order in a fast timely manner and we are pleased to hear your satisfaction! We hope you enjoy all of your workouts and reformer!
Shell
The equipment is so well made. It shipped when they said it would, arrived very well packaged, and extraordinarily easy to put together - I did it myself. The equipment comes with an app that has videos and an AI instructor - I've not tried the AI yet, but the videos are terrific! Overall - and excellent experience. I am very satisfied with my decision.
Response from PersonalHour Pilates USAug 17, 2026
We are so appreciative of all your kind words! thank you so much for your feedback. we hope your pilates journey continues to be just as great!
Mary D.
Rojina at Personal Hour was absolutely amazing -- very helpful and answered all my questions. The quality of the reformer is top-notch!
Response from PersonalHour Pilates USAug 17, 2026
This is amazing!! Thank you for your feedback Mary! We hope you enjoy your reformer!
Ray B.
I worked directly with Nadia to select and purchase my Janet Elite Plus with tower. It looks great in chocolate and performs even better! Nadia was very personable and caring. I use the reformer to battle my Parkinson's symptoms. It helps ease the body and mind, especially my rigidity. The Janet Elite Plus is of higher quality and operates smoother than the Body Balance Metro IQ that I had been using. I highly recommend Personalhours reformers and their staff of helpful customer service. I especially would like to thank Osama who helped to correct a minor shipping issue that was not the responsibility of Personalhour. Shoutout to PersonalHour for helping obtaining a tool that makes my daily life just a bit better. THANKS Nadia, Osama, and Personalhour!
Response from PersonalHour Pilates USAug 3, 2026
Thank you so much for your thoughtful review and for trusting PersonalHour with your Pilates journey. It was truly a pleasure working with you to find the right reformer, and we're so happy to hear that your Janet Elite Plus with Tower is helping you manage your Parkinson's symptoms and bringing greater comfort and mobility to your daily life. Your kind words about the quality of the reformer, our customer service, and your experience with Osama mean a great deal to our entire team. We're also glad we could quickly resolve the shipping issue, even though it was outside of our control. Stories like yours remind us why we do what we do. We sincerely appreciate your recommendation and wish you continued strength, wellness, and many rewarding Pilates sessions. Thank you again for being part of the PersonalHour family.
Martine Le B.
It was very easy to pick out my reformer. The shipping was fast and quick, the reformer is excellent quality.
Response from PersonalHour Pilates USAug 3, 2026
Thank you so much for your feedback! We are very honored that you received a very easy and quick experience! we hope you enjoy your workouts on your new reformer! Thank your for choosing PersonalHour!
Pjw
I loved being able to try out the machines to see how good they were. I loved being able to pick my own colors. They accommodated my desire to get the one I wanted as soon as possible. I did have issues with the delivery, but it was the dispatches mistake and Personal Hour jumped into assist. I LOVE my new Reformer. I have worked on many models, both in home and in various studios. This is the best!
Response from PersonalHour Pilates USAug 3, 2026
Wow! thank you so much for this review! we are so glad we could assist you and help resolve any issues. we hope you enjoy your reformer and various of workouts! Please, if you haven't already help yourself to our free app where we have plenty of unlimited courses! You can sign up just by your order number and email!