PersonalHour Pilates USReviews of personalhour.com

I was very excited to find a reformer that is studio-quality and put together in the US. I opted for the Janet because it was on sale and available in a stunning color. I am an instructor and need a reformer at home to plan workouts for my clients, but wasn't ready to drop $4-5K for a reformer like those at the studio where I work. So far, I am impressed with the Janet. She is very smooth and sturdily built. One thing that I will say is misleading is that the reformer is not actually maple, but rather laminated board that looks like maple. That's not a deal-breaker, but I wish Personal Hour would disclose that info. Also, I would prefer three heavy springs, one medium, and one light, rather than two light, one medium, and two heavy, as to be the same as the ones at the studio where I work. The platform is great but has taken some getting used to due to the difference in platform to footbar location compared to the BB reformers at the studio. But again, not a huge deal. The upholstery job seems high-quality, as does the box. Although I don't plan to fold mine, it is quite easy to fold and move, which is a useful feature. Customer service was great through email, and I was pleased that they gave my husband a veteran's discount. All in all, I'm very pleased with this product, think it's a great value, and look forward to using it! If you see that your product will ship through Estes, be aware that in my experience, there was no heads up that the shipment would arrive on a specific day, but if you call Estes they can help you to zero in on this info, which is helpful it you have to be out of the house.

Overall a nice home reformer! It glides very well, the attachments/add-ons are very nice and was very easy to assembler. Reasons for taking away 1 star: The straps are not as nice of quality as the studio versions (too soft/no grip). The foot bar covering is already loose and difficult to adjust.

The purchasing process was easy. I would have liked a detailed item list of what the Zous Pro Foldable Reformer included prior to buying, but I took a chance and am happy to report the reformer included all of the pieces I wanted. The reformer arrived in a shipping crate and was well packaged to prevent damage. The wheels work beautifully even on carpet so moving it into place was a breeze. I was able to unfold it and complete setup alone. Finding the instructions for setting it up was not easy, but once I found the correct reformer I was good to go. The bed glides beautifully and is smooth even over the area where it would fold. Highly recommend. I am excited to be able to do this in my own home in a regular basis. Thank you, PersonalHour Pilates.

I love my reformer and my sales person, Nadia, was great! The reformer doesn’t come with any written instructions so you have to work off a link. That’s not such a big deal, but the instructions are not current so you have to figure out a few things on your own. If I didn’t know how a reformer works, I may have been more confused. Also, the parts sheet should come with pictures of the parts since not everyone knows the names of the parts. I do love my reformer though!

I ordered Janet Elite 2.0 floor model around end of April and received the item on May 7th. First, I chose personalhour because it is a US company with a storefront and a support team (I’m glad that I did). Second, I ordered floor model because of a good discount and I don’t mind it being lightly used. The problem with floor model is they have to unpack and repack all the parts vs. have everything nicely packed from the manufacturer. When my Janet arrived, two main parts are damaged - one is the frame and the other is the carriage with headrest. I contacted the support team immediately. The damages are obviously from poor packaging - like I said it’s a floor model and it wasn’t re-packed securely enough to be shipped again. I finally received all the replacement parts on May 23th about 2.5 weeks later. The customer service is great, however I feel the time for resolving issue is too long. I had my reformer parts out in the living room for 2 weeks - didn’t know what to do with them. Also I need to pay to get rid of the damaged parts since they are too big to dump in my trash can. However, now that I can start using my reformer, I have to say this is a high quality product - just like in a studio. It’s beautiful, quiet and space saving. It is perfect. I recommend buying from personalhour other than Chinese knockoff on Amazon especially when there is any issue with the reformer Iike I had. They truly stand by their products. I wouldn’t recommend the floor model though - not sure it’s worth going through the troubles for a discount. I hope in the future they will pay more attention when shipping the floor models to customers.

Love the reformer. Only two observations: the four black head screws were not long enough to tighten the pulley support slats. Bought better ones. Also, it should come with an assembly manual - it would be easier to put together.

Amazing quality - love love love the reformer; only issue for me was to find a detailed step by step instruction assembly video. This machine is awesome, and I truly needed affirmation that I was assembling it correctly from the 1st bolt to the last knob. The site provided pictures, but no official video (my pea brain requires a video). If it was out there, I couldn’t find it - I was able to piece together videos on YouTube, but never found an official tutorial from Personal Hour.

I love my Nour 2.0 wooden legs!! The only thing that would have made my experience better was an instruction manual or a directional sheet to tell me to go to the instruction library created for consumer's.