PersonalHour Pilates USPersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 187 reviews with 5 stars · Clear filters
Elyana A.
Such amazing quality recommending this to all of my friends!!!
Response from PersonalHour Pilates USJul 1, 2025
Thank you so much, Elyana! We’re thrilled you’re loving the quality — and even more grateful you’re sharing it with friends. That means the world to us!
James H.
Came fairly quick and wrapped up secure. Nothing was broken. Great
Response from PersonalHour Pilates USJul 1, 2025
Thanks James! Glad to hear it arrived quickly and securely — that’s exactly what we aim for. Enjoy your reformer!
Dph
The three biggest positives are; the personal advisement, the ease of purchase and delivery, and the quality of the machine. I called to request information regarding various models and I was advised professionally and personally. Once I made the purchase, the machine arrived in a timely manner. When it was assembled I realized the fabulous quality of the machine. The entire experience was seamless.
Response from PersonalHour Pilates USJun 9, 2025
Thank you for this generous feedback — it means a lot. We’re especially glad the guidance felt personal and the entire experience smooth. That’s exactly how we want every reformer journey to feel.
Jennifer B.
Easy to put together. Great quality. Fast delivery! I'm so happy!!
Response from PersonalHour Pilates USJun 5, 2025
Thank you, Jennifer! So happy to hear everything went smoothly! Enjoy your Janet reformer!
Nancy
I love my Janet 2.0 Pilates Reformer. It is sturdy and very attractive. The pdf instructions were not efficient or sufficiently helpful with putting the Reformer together. It was disappointing.
Response from PersonalHour Pilates USJun 5, 2025
Thank you, Nancy. We’re happy to hear you love your Janet 2.0 and find it sturdy and beautiful. We also appreciate your feedback on the instructions — we're working to improve them and make setup even easier. Wishing you many great workouts!
Wanda
The company customer service team is very professional and trustworthy and reliable. They stayed in contact with me to let me know what was going on with my purchase and shipment status. I even called on a Sunday because I had received a box on Saturday that said 2 of 2. I was like where is 1 of 2. I was going to wait until Monday, but, I was too anxious. I called Sunday afternoon. Someone answered the phone. They were there to do some extra work for the company. When, I explained my situation, the young lady took her time to help me with the status of my other box and sent me an email with the shipment company name and phone number. She could have kindly asked that I call back during normal duty hours. Top notch customer service.
Response from PersonalHour Pilates USJun 3, 2025
Thank you so much for sharing this, Wanda. It means a lot to us that you took the time to write about your experience — and we’re really glad we could be there when you needed us. We know how important it is to feel supported through the entire process, and it makes us happy to know the team helped ease your concerns. We’ll be sure to share your kind words with them. Wishing you many great sessions ahead with your reformer!
Miriam C.
Love, love my Janet 2.0 Foldable Reformer. It’s quiet and very pretty. Much too heavy to fold daily, but I love that the option is available.
Response from PersonalHour Pilates USJun 1, 2025
Thank you for sharing, Miriam! We're so glad you’re loving your Janet 2.0. And you’re right — while foldable, the solid maple construction does make it a bit heavy. We’re always working on improvements, and we hope future models will make folding even easier, while keeping the strength and quality you expect. Enjoy your sessions!
Caroline
Love my reformer came quickly easy to put together and fold away when not using. I can’t wait to to supplement my classes with it
Response from PersonalHour Pilates USJun 1, 2025
Thank you, Caroline — we’re so glad you’re loving your reformer and that setup was smooth. Wishing you many great sessions ahead!