PersonalHour Pilates USPersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingFitness & Weight Lifting · Columbus, Ohio
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Showing 187 reviews with 5 stars · Clear filters
Dianna D.
Easy ordering, prompt delivery! I ordered the Janet elite. It arrived in perfect condition and was easy to set up. It’s very sturdy and professional feeling as well.
Response from PersonalHour Pilates USAug 12, 2025
Thank you, Dianna — we’re so glad the Janet Elite arrived quickly and in perfect shape, and that it’s giving you that sturdy, professional feel at home!
Martie
Seamless, fast purchase and shipping process. Reformer arrived in 8 days in perfect condition. It was mostly assembled with a few quick, easy parts to complete. It is very sturdy annd smooth. Overall I couldn’t be happier!
Response from PersonalHour Pilates USAug 12, 2025
Thank you, Martie — we’re so happy your reformer arrived so quickly and in perfect condition! Here's to many great sessions!
Rance
The whole process was easy, affordable and well worth the price - was a surprise gift for my girlfriend and she couldn't be happier - shipping and delivery was super easy and only 3 days! (was expecting 2 weeks) - the machine is beautiful, quiet and high quality! we love it and can't wait for many many workouts! Also the App with a membership to classes included is INCREDIBLE!
Response from PersonalHour Pilates USJul 31, 2025
Thank you for sharing this amazing feedback, Rance! We’re thrilled to hear your reformer arrived so quickly and made for such a perfect surprise gift. It’s wonderful to know you’re enjoying the quality, quiet performance, and the app membership—we love helping make home Pilates both accessible and exciting. Here’s to many great workouts ahead for you both!
Amalia M.
I am so glad I had a chance to visit Personal hour studio. I was able to see the different reformer models. Nadia and Chris were so kind and helped me decide which reformer was the best for my needs. I highly recommend you visit the studio. You will not regret it. Thank you Nadia and Chris for all your help and for making my visit a great experience!
Response from PersonalHour Pilates USJul 23, 2025
Thank you so much, Amalia! We’re thrilled you had a great experience at our studio, Nadia and Chris loved meeting you and helping you find your perfect reformer. Your visit means a lot to us, and we’re so glad you’re happy with your choice. Don’t be a stranger — we’re always here if you need anything!
Kay M.
Love my Nano plus! It’s a Cadillac! Shipped quickly and packed very safe! I wish I had got tower!
Response from PersonalHour Pilates USJul 23, 2025
Thank you so much, Kay — we truly appreciate your kind words and wish you great session with you PersonalHour reformer!
Rina S.
I bought the Janet Elite Plus and could not be happier. It folds and opens easily, glides smoothly, quiet and feels like the BB studio reformer I used in a professional studio.
Response from PersonalHour Pilates USJul 23, 2025
Thank you so much for sharing, Rina! We're thrilled to hear that you're loving the Janet Elite Plus — especially that it matches the feel of the studio equipment you're used to. Enjoy your sessions, and we're always here if you need anything!
Lindsay L.
I honestly wasn't sure what to expect based on prior reviews, but decided to take the risk and purchased a reformer to deliver to southern AZ. I emailed customer service beforehand to ask about the shipping issues they experienced in the past and what they were doing to resolve it. They gave a good enough answer for me to place my order. My reformer arrived about two weeks later, right on time. It is BEAUTIFUL and is simple enough to assemble, but I do wish paper instructions were included in the packages. Having to use my phone was a bit of a pain, but I still managed. I assembled by myself with zero issue. The reformer folds nicely and fits into the corner of my living room, which is exactly what I wanted. I have zero complaints about the product itself.
Response from PersonalHour Pilates USJul 23, 2025
Thank you for taking a chance on us, Lindsay, and we’re so glad to hear it paid off! We understand how important it is to feel confident before making a big purchase, especially with past reviews in mind, so we're truly grateful you reached out and gave us the opportunity to answer your questions. It means a lot to know your reformer arrived on time and that you're enjoying both its look and function in your space. Noted on the paper instructions—we’re always refining the experience, and feedback like this helps us improve. If there’s anything else you need or if you'd like a printed copy now, just let us know—we’d be happy to help. Wishing you a great journey ahead with your practice!
Laurie C.
Love this machine. Nicer than I could have imagined!
Response from PersonalHour Pilates USJul 23, 2025
Thank you so much! Wishing you many great sessions ahead!