PersonalHour Pilates USReviews of personalhour.com

If I could give this company ten stars, I would. We live in a somewhat remote mountain area in Idaho. Shipping required a third party service that was delayed in getting my equipment here on time. After letting Joseph know I couldn't review the company since I hadn't received the product yet, he immediately put Customer Support on the problem. Mark Valentine with Customer Service tracked down the problem and both Mark, an amazing representative and Joseph Shomali, Chief Operating Officer went above and beyond to keep me informed of the progress of delivery and how to keep updated. This company is a true Customer Service giant. After confirming delivery, they even sent pdf files to help with set up and trouble shooting, and let me know I could reach out any time for any problems I might have with the machine. Set up was a breeze, and I love the quality of the machine. Thank you Personal Hour, and your executives for making my experience better than I ever hoped for!

The reformer shipped very quickly and was delivered without any issues. The unit was mostly preassembled and the rest was very easy to put together. I also have to highlight the design is very good quality, glides smoothly, and I love that it's very easy to fold back up if need be. Definitely would recommend.

I ordered the Janet 2.0 after TONS of research on other brands (more expensive than Personal Hour), and I cannot be happier with the product I received--and very quickly! It was easy to assemble upon arrival and I've been using it for a couple weeks now. The carriage is large and comfortable, the resistance far surpasses my previous reformer's limits, and the ride is smooth. 10/10 would recommend.

I read some mixed reviews originally, but ultimately decided to go with the Zous Pro, as it met all the specifications I needed at the price point I could afford. I ordered on August 19th, and it was delivered on August 27th. It took about an hour to put together (which I was able to do by myself with their instructions). Pro tip: install the foot strap before the bottom wheels, because once the wheels are on, you can't get the foot strap screws in. It's smooth as butter and whisper-quiet. I've tried one of their workouts in the Personal Hour app and enjoyed that, too. It feels like a quality machine, and I can do more intermediate/advanced moves on it (as opposed to the aeropilated machine I had borrowed for the last few months). I'm so glad I bought it, and am excited to continue to enjoy it!

So far so good! The reformer is beautiful. I still have to put the rest of it together but I am so excited to have my personal reformer in my home!! Thank you!!

I bought the Janet 2.0 Pilates machine! I’m so happy with my new Pilates machine—it’s sturdy, smooth, and beautiful. There were a few delivery issues along the way, but what really impressed me was how personal hour (especially Mark) and the delivery team handled it. They stayed in communication, were patient, and made sure my machine arrived safely. I truly appreciate the professionalism and effort—it made a stressful situation so much easier. Thank you!

The service has been excellent! My questions were quickly answered during an inquiry into different models. They accepted a recommendation with genuine concerns and with thanks! I purchased a reformer and it arrived VERY WELL packed in a wooden crate. There was slight damage to one of the accessories and reporting paperwork was easy to understand and complete.

The delivery was so fast and my machine is amazing!!! Wish I would have done it sooner!