PersonalHour Pilates US Reviews | Read Customer Reviews of personalhour.com

PersonalHour Pilates US Reviews | Read Customer Reviews of personalhour.com

PersonalHour Pilates US reviews

Showing 187 reviews with 5 stars · Clear filters

Judy P.
Jan 27, 2026
Great customer service!
My Personal Hour reformer came quickly, but the accessories had not been included. I called customer service and they diligently worked with me to resolve the problem and get them shipped! They have answered all my questions about my new reformer setup!
Response from PersonalHour Pilates USFeb 17, 2026
Thank you so much for your kind words and for sharing your experience! I’m glad to hear your reformer arrived quickly, and I truly appreciate your patience while we resolved the missing accessories. Sometimes small packing oversights can happen, but I’m proud of our team for responding quickly and making sure everything was shipped and completed properly. It means a lot to know that our team was able to answer your questions and support you through the setup process. Our goal is not just to deliver equipment, but to make sure you feel confident and fully supported in your Pilates journey.
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Joanne
Jan 23, 2026
Beautiful machine
Beautiful machine, excellent service.
Response from PersonalHour Pilates USFeb 18, 2026
Thank you so much for your kind words! We’re delighted to hear that you love the machine and had an excellent service experience. Every PersonalHour reformer is designed to deliver both beauty and studio-level performance, and it means a lot to know it met your expectations. We truly appreciate your trust in PersonalHour and are always here to support you in your Pilates journey.
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Ann G.
Jan 22, 2026
I had conflicting information in…
I had conflicting information in regards to their lifetime warranty, after my first review, I was contacted by Joseph. We discussed the misinformation that I was given, and after speaking with him in length, and collaborating to improve the information going forward for customers. Usually, these days, you just get a email, stating, thanks for the information. This company went above and beyond. I highly recommend this company and product. Keep up the great work.
Response from PersonalHour Pilates USJan 22, 2026
Thank you, Ann - we truly appreciate your kind words and the time you took to speak with us. It means a great deal that you collaborated with us to improve our warranty communication, and we’re grateful for your trust and recommendation. Feedback like yours genuinely helps us become better for every customer.
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Kim
Jan 20, 2026
Excellent!
I have done Pilates for 15 years with a personal studio instructor. I wanted a reformer for my home, for my husband and I. We both wanted an excellent product. I decided upon a Nano Elite Plus Large Premium Studio Reformer. It exceeded my expectations! The glide is so smooth! The quality is excellent! It looks great! Everything was timely! The price point was very good. I had not been familiar with Personal Hour before my purchase, but I am a fan! I have not tried the App, but expect good things from it!
Response from PersonalHour Pilates USJan 22, 2026
Thank you, Kim - it truly means a lot to hear this, especially coming from someone with such extensive Pilates experience. We’re delighted that the Nano Elite Plus exceeded your expectations in quality, performance, and value, and we’re grateful to have you as part of the PersonalHour community.
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Paige H.
Jan 11, 2026
BEST customer care AND quality equipment!
I really want to highlight how incredibly helpful Mark was throughout my experience. He was the only person I needed to speak with regarding an issue (which was actually with the delivery service — not PersonalHour), and he handled everything with so much ease and care. He validated every step of my request and genuinely took the time to work through the third-party service with me, which made a stressful situation feel totally manageable. Mark was prompt, communicative, and honestly just the easiest, most pleasant person to talk to. Because of that alone, I would recommend this company a million times over for customer service. And then there’s the equipment… I am absolutely obsessed with my Cadillac Reformer combo unit. I’ve been teaching Pilates for over a decade, and this is truly one of the most functional, elite pieces of equipment I’ve ever used. Everything fits together seamlessly, the springs are incredibly high quality with excellent resistance, and it feels genuinely commercial-grade — even in a home setting. If I had a full studio space, I wouldn’t hesitate to order exclusively from them. Top-tier service and top-tier equipment. ❤️
Response from PersonalHour Pilates USJan 22, 2026
Thank you, Paige - your words truly mean the world to us. We’re so glad Mark was able to support you so thoughtfully and turn a stressful situation into a smooth experience, and we’re honored by your trust. Hearing such high praise for the Napolie from an experienced instructor is incredibly meaningful to our entire team.
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Kathy
Jan 6, 2026
Very good communication and immediate…
Very good communication and immediate problem resolution. Also seems to be a very high quality piece of equipment. 9
Response from PersonalHour Pilates USJan 22, 2026
Thank you, Kathy - we’re glad to hear you had a smooth experience with our team and that the quality of the equipment stands out. We truly appreciate your feedback.
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Cmkavy
Jan 2, 2026
Love my reformer
Love my reformer! It has been wonderful to have a workout at home. It is a gorgeous piece of equipment, so smooth! Any recommendation Is better set up instructions!
Response from PersonalHour Pilates USJan 3, 2026
Thank you so much for your kind words—we’re truly happy to hear how much you love your reformer and that it’s been such a great addition to your home workouts. Knowing you find it smooth and beautiful means a lot to us. And thank you as well for the feedback on setup instructions. You’re absolutely right—clear setup guidance is important. We’re actively improving our instructions and adding more model-specific setup videos and step-by-step guides to make the experience even easier for future customers. If you ever need help with setup or have any questions, please don’t hesitate to reach out—we’re always here to support you.
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Raferjack
Jan 1, 2026
Obvious high quality equipment. Sturdy crate.
Reformer arrived in an amazing crate completely secure and without damage. The reformer is quite heavy and clearly well made. No instructions were included but minor assembly could be found to some degree on the website and looking at pictures. It helped that my wife has used such equipment previously. Overall would highly recommend.
Response from PersonalHour Pilates USJan 3, 2026
Thank you so much for taking the time to share your experience. We’re very happy to hear that your reformer arrived safely, securely crated, and that the quality and craftsmanship stood out to you. Knowing you find it sturdy and well made truly means a lot to us. We also appreciate your honest feedback regarding the setup instructions. You’re absolutely right—clear, included instructions are important, especially for first-time users. We’re actively improving this by adding printed guides and more detailed, model-specific setup resources to ensure an even smoother experience going forward. Thank you again for the recommendation and for trusting us with such an important piece of equipment. If you ever need assistance or have questions, we’re always here to help
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