Robert W.
Missing a youth extra small shirt that…
Missing a youth extra small shirt that was supposed to be with my order to match the hoodie.

At PersonalFury, we believe that personalization is the most powerful way to express your love to the person (or your beloved pets) you honor and also your personal characteristics as well. From birthdays and anniversaries to holiday gifts, our family is your number one personalization destination where you can find one-of-a-kind products in high quality with unique designs. Your happiness is our top priority for each and every gift we deliver. We love knowing that we play a role in putting smiles on the faces of your loved ones when they receive a special gift made just for them. We're proud to be the pioneer store in the market where you can immediately see a preview of your custom product as you select the specifications.
PersonalFury (personalfury.com) has 790 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 114 reviews with 1 star · Clear filters
Robert W.
Missing a youth extra small shirt that was supposed to be with my order to match the hoodie.
Mike F.
Still haven’t received my merchandise. Ask for status update and tracking info and then forwarded to download another application. Big Trump supporter but won’t buy from here again. Very frustrating
Response from PersonalFuryOct 2, 2024
Hi Mike, on behalf of the Personal Fury team, we sincerely apologize that you had an unpleasant experience with our store. We have also responded to you several times and we have not heard back from you so we assume that you have checked those emails. So kindly check your emails and get back to us if needed.
Julia L.
SCAM! DONT GIVE YOUR CREDIT CARD DETAILS! Didn’t send any email about the shipment being send, any estimate arrival time. Send a link which led to a tracking website of the country I was in (so nowhere) although the parcel was send to a friend in a different country. No info about who they posted with or when it was to be expected. No notice of a deliver attempt was left at my friends place. No email about a failed attempt or returned item was send. Therefore 100 advertisement emails a month. When I finally asked about where the shipment of my two costume made shirts is. They said it was never picked up. I told them all the above, that I had no idea when to expect it, no note was left behind, no email send. They offered to send it again for an additional 12USD. I said yes (since I thought, well the shirt are already made and sitting in their warehouse) BUT THEN they told me that they had DESTROYED my returned order and I should redo both shirts again, which was like an hours work because their page is lagging. And who knows if they ever send it in the first place? They won’t return the money, it’s an absolut scam!! Don’t buy anything here! Edit: Their answer is just plain out lied.no info was provided till I asked where my package was and than it was already send back AND distorted?? Right. Refund than.
Response from PersonalFurySep 20, 2024
Hi Julia, we apologize for your bad experience.Your order was indeed sent, we can send you multiple trackings proving that. Please contact us at [email protected] and we will further discuss your matter and our already provided solution.
andy N.
Still haven’t received my banner Now they inform me that the banner I ordered is made custom in China then shipped to me in Colorado. I would never have ordered this if I had known! Deceptive advertising!!
Response from PersonalFuryAug 22, 2024
Hi Andy, your banner is shipped from China, so it is still on the way at the moment. We have contacted you via email, we also included a tracking for your order. Please check and respond if you have any questions.
Toni M.
If I could give a zero rating, I would. I have tried several times to order a doormat for my son’s birthday. Every single time I try to pay and I’ve tried five different cards, they decline it. Every card has plenty of money. This company will not stop emailing me asking why I left something in the cart. I finally got a response from Riley stating I should try using Google Chrome. She asked that I send a screenshot of the issue, meaning I had to redo the doormat with pictures of the three dogs. I have yet to hear anything else. This has been going on for a week. I’m done. It is not worth the stress and aggravation.
Ron K.
Order a product, it has not come yet. Was mailed out on April 29, 2024. Tracking number says it will be delivered May 6, 2024, did not come. The next evening, it says will be delivered May 7, 2024, before 7 PM, did not come, that night it showed it will be delivered May 8, 2024,which is today, carrier does not deliver it, not on truck. Now it is showing will be delivered May 9, 2024 by 7 PM. How can it be delivered on all these dates and tracking shows it hasn't moved since May 2, 2024. They do not do anything but lie. They will not respond to messages sent to them. so be aware, I just found out this is a company operating out of China (Singapore) supposedly has an office in States also, so US Department of Justice is investigating them and North Carolina. Tracking showing it is sitting in Butner, NC since May 2, 2024, less than 140 miles away. What is wrong with this picture and the lies and not responding.
Rose
This was a gift for my grieving grandmother who recently lost her late husband’s chihuahua. She is absolutely distraught at how quickly it was to fall apart. After I received this, it was only a few weeks until she received it on her birthday. She didnt even have the personalized windchime up for a matter of weeks when it completely fell apart, pictures wilted off as did the words. I filed a complaint with the required photos and the order number & was rudely told that since it’s out of the 30 day window, they refuse and refund or replacement and offered a coupon to purchase another.. the companies refusal for replacing their faulty product gives all the reason to never purchase from this company ever again. Their return policy is absurd especially considering the high price paid for such cheap products. DO NOT BUY! WASTE OF MONEY! TERRIBLE CUSTOMER SERVICE! CHEAP PRODUCT! Updated to add: I Contacted the customer service email that a representative from their company posted as a reply to my post on this site. Unfortunate to say that they were of no help, offered no refund or replacement of item, and only offered a coupon to purchase another one of their faulty cheap products. TERRIBLE CUSTOMER SERVICE! SAVE YOUR MONEY DO NOT ORDER FROM THIS COMPANY! this is a shady scammer service posing as a personalized gift company who falsely claims to care about grieving animal owners when instead they just want to take advantage of them while they’re low..
Response from PersonalFuryApr 7, 2024
On behalf of the Personal Fury team, we sincerely apologize that you had an unpleasant experience with our store. Thank you for taking the time to provide us with this feedback. Please don't hesitate to contact our customer service team again at [email protected] so they can offer you a better solution. Thank you for being patient.
Aga
Why I don't have my order yet in my house? You take the money from my card. What is going on ? I'm going to contact my credit card, to report scams
Response from PersonalFuryApr 7, 2024
On behalf of the Personal Fury team, we sincerely apologize that you had an unpleasant experience with our store. Thank you for taking the time to provide us with this feedback. Please don't hesitate to contact our customer service team at [email protected] with your order number/ID so they can take good care of you. Thank you for being patient.