Fonda B.
The order has not been received
The order has not been received. Order #FP792449 ordered 2/11/26 $40.90. Please let me know when this will be delivered. This was a gift. Thank you.

At PersonalFury, we believe that personalization is the most powerful way to express your love to the person (or your beloved pets) you honor and also your personal characteristics as well. From birthdays and anniversaries to holiday gifts, our family is your number one personalization destination where you can find one-of-a-kind products in high quality with unique designs. Your happiness is our top priority for each and every gift we deliver. We love knowing that we play a role in putting smiles on the faces of your loved ones when they receive a special gift made just for them. We're proud to be the pioneer store in the market where you can immediately see a preview of your custom product as you select the specifications.
PersonalFury (personalfury.com) has 790 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 114 reviews with 1 star · Clear filters
Fonda B.
The order has not been received. Order #FP792449 ordered 2/11/26 $40.90. Please let me know when this will be delivered. This was a gift. Thank you.
Mary S.
I have not received pkg yet, Uni shipping taking way too long if it’s still on it’s way.
Margaret D.
Ordered an item for a birthday gift. Nowhere on the site does it state it will take at least a month to arrive from China. There’s no information available other than it’s being fulfilled. When they do respond after a day or two, there’s another excuse. Right now as I’m still waiting for my item, it seems ‘Lunar New Year’ is now affecting creation and delivery. Don’t waste your time on an item that can’t be filled. I’m now doubtful that once the item arrives, the quality of said item will be terrible.
Hannah P.
Never received and they don't respond to refunds. I ordered a custom oven mitt this for my brother in law for our secret santa on November 30th. I hoped it would come before Christmas, as the site promised I'd get it by 12/17. I reached out about where it was closer to christmas and they said I would get a notification once it was delivered (not helpful at all). It's now January 26th and I never got my order. I have reached out countless of times, but they have not responded since their first email telling me I'd be notified once I received my package. I've asked for a refund but have been ghosted. I will now have to go through my credit card company to get my money back. Such a hassle and felt horrible with this being part of a gift that will never be received. I will never purchase anything from here again and you shouldn't either.
Joe M.
I placed an order with them on 12/2 for a Christmas Gift, well in advance plenty of time to make & ship per their website. They sent me a cryptic email stating the item shipped, but no actual tracking, moreso a embedded image on their website, no info on which carrier. Package never arrived, I emailed them they asked if I wanted a refund or re-do the order, I asked for a re-do, and they've never responded. So they took my money, didn't actually provide any proof that a carrier was shipping the item, and are ignoring multiple inquiries to get the order re-placed.
Eric A.
I placed my order Dec 14, by Dec 18 I had an update saying my order was on the way. It is now Jan 6 and I still do not have my items
DB
I placed my order on December 16th. It’s been 3 weeks and still hasn’t arrived. The tracking shows it’s been in Illinois for the past week after it finally changed to shipped status.
Penny G.
I didn't get the correct order I got somebody else else's doormat with cats on it not my doormat with my dogs on it