PersonalFuryReviews of personalfury.com

I ordered this doormat before the Dec 5 cutoff for guaranteed Christmas delivery. Never received tracking information. Reached out to Personal Fury on Dec. 15 and was told it shipped that day. They sent me a tracking number. After a few days the carrier still hadn't received the package. Reached out to Personal Fury again and was rudely told by Riley that their email to me clearly stated to wait 7 days before reaching out for an update. The evening of Dec 23 I checked with DHL again with the tracking number and they still had not received the package. At that time I asked for a refund. Riley emailed me back the next day and said she would check to see if it was lost. Well...low and behold...DHL received the package on Dec. 24 AFTER I asked for a refund. Clearly not going to arrive by Christmas. It arrived the following week after Christmas and I again asked for a refund because I had to buy another gift for the person. Riley told me they will only refund if the item was defective. She admitted they didn't fulfill their end of the agreement and refunded $6.99 for my shipping. Completely unsatisfactory as I now have this and no use for it. If they could have been honest all along the order could have been canceled before it was shipped and I could have been refunded. Would never recommend this shady company. By the way...they only allow positive posts to post on their website. I posted twice, two negative reviews and they were removed immediately

I don't know what happened. It still hasn't been recieved. It's supposed to arrive on the 10th and now it's delayed again so who knows when it will get here. Christmas order before that was recieved quickly and this after Christmas and it takes this long!!! Geeze!!!! Hope it gets there soon

I placed my order on November 26 with plenty of time I thought to receive 3 Pillows for my granddaughters for Christmas. Instead I received 2 dog pillows. I have sent pictures of both pillows I got and am hoping I will be receiving the correct order for my girls before New Years. I can't believe how screwed up this order got. Plus considering they were not cheap i would hope they would have gotten it right. It makes you second guess ordering from a company like this where the customer service is not important. I am not use to writing poor reviews but in this case it is warranted.

I have ordered a number of really special things from Personalfury and have always been really satisfied, until this holiday season. I ordered a doormat for a friend as a holiday gift. I placed my order on Nov 21st - plenty of time before Xmas. On Dec 5 sent a note to customer service - no order received. Said order was lost in production and they would expedite. Now it is Dec 18th and still no order.....

Please beware! I ordered a canvas of depicting our recently decreased pet and my wife, who's still grieving his loss. I ordered a brindle Cane Corso. What I received was a black blob in his place. When I reached out to customer service they told me it was a mistake on my part and that and replacement would yield the same mistake. Simply money down the drain with to a company without a semblance of customer service.

If I could leave 0 stars I would Ordered a tshirt on the 10th July never received it. Apparently they sent it & it’s got lost???? They told PayPal they would refund me but still no refund.

I don't know what this is at all .they stole my account information and took 90 dollars for it actually means that they are robbing people and I never signed up with them for this email address also makes them rotten dealers.

I ordered personalised items for Christmas and was in well advance of cut off date. Items did not arrive on time. In spite of offering a refund and admitting they were at fault they just then ignored all future correspondence. I was left in the position of buying additional items for my family for Christmas at the last minute - obviously not personalised and certainly not easy during a pandemic. Bitterly disappointed. Do not use or trust this company. Kathryn Potts