PersonalFuryReviews of personalfury.com

I order my product a month ago and still don’t have it. The status of my order has never changed since the day I ordered it.

order has not arrived to date

I ordered a mug on Nov 22 2022. Delivery date on the website was Dec 1, 2022. This was supposed to be an international shipment and even this was supposed to be a Christmas gift, I thought I have plenty of time. However, item was only shipped on Dec 1. In UPS tracking, there was an update that it left the US on Dec 3. I followed up in about a week, got a cold response that item is considered lost if there are no updates within 14 business days. I followed up after 14 business days (around Christmas) asking for the refund, received only vague response that they'll see if "refund is approved". No response to any further follow ups and after ~2 weeks they respond - hey, your item suddenly appeared in the customs of my country. From Dec 3 until Jan 7 no one in the world new where the item was. On Jan 7 item arrived at customs. Admitting that they failed, PF offered me to refund the shipping expenses and wait for further updates from customs. I reached out to customs proactively after a while since there were no updates, but they couldn't provide any decent information. Then a couple of days later when I once again reached out to PF, they claimed the item is being returned to them asking me to find out all the details although I provided them with the contact info (really??). Long story short, someone on their end (either PF, UPS or whomever) failed to put my full address as well as my phone number in the tracking system; customs needed more info, but couldn't reach out as they had no proper contact information. Their T&C indicated they commit to deliver internationally within 30 days (I can't find it right now - probably was changed), so they failed anyway and still doing anything they can to avoid refunding the money. It's been almost 2.5 months since I placed an order and I am still waiting for resolution. I encourage everyone to stay away from this sham. Update: Since the original item was lost, they gave me another tracking number. They just decided by themselves to send a replacement back in December even though I was already clearly asking for a refund instead. When I asked to explain on what grounds have they decided to send a replacement instead, they rudely responded that I either pick up this item or get nothing at all. STAY AWAY FROM THEM AT ALL COST.

I’m just going to make this simple. I placed an order for a shirt. I needed it in size XXL but got a small. I just wouldn’t have ordered that size. Company offered less than half off if I wanted to reorder. Really, I have totally useless product and this is horrible customer service in my opinion. Order at your own risk.

I ordered a sweatshirt for my son's girlfriend as a Christmas present on December 11 and still haven't Heard anything back yet. When I tried to find out if it's been shipped or even get a tracking # I got an email stating how long different items take which means mine should have been here on the 23rd but it was just a standard email nothing directed to me personally. Now I have no gift for my son's girlfriend and feel bad as everyone else will have something from me. I feel they were fast to take my $ from my bank but cannot give me what I ordered or at least information on its status.

ORDERED DEC 2 STILL SHOWS WAITING TO BE ACCEPTED AT MY POST OFFICE SINCE 12/17. IT WAS A CHRISTMAS PRESENT PLUS I PAID FOR BETTER SHIPPING WITH MISSING OR BREAKAGE GUARANTEE BUT NOT IF I NEVER GET! DO NOT ORDER FROM THIS PLACE!!

This is a scam. Package nowhere to be found!!

This is my first and last time using this sorry company! Next I'm reporting them to the BBB. I placed an order for a Tshirt with pets names as a Xmas present for my daughter in law. I asked them to put wings on one together dogs since he is deceased I was email and assured that they received my request. I emailed them two more times just to make sure and was rudely emailed back,telling me if we couldn't do a special order like putting in wings,we would have told you. Well guess what,I got the Tshirt and no wings on the dog! They just ruined this Xmas,it was a present ! I can't give her the Tshirt like that! There emails are rude and they are liars and cheats. I am letting everyone know about this company. Do not buy from this company!!!!!!!!!!